Day Shelter Advocate

Homeless Alliance; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

The Homeless Alliance is seeking a Day Shelter Advocate to support guests’ daily needs and create a welcoming environment. This part-time, non-exempt position involves checking guests in, communicating about programs, and helping guests access community resources.

You will work mornings and afternoons, including weekends, and collaborate with visiting agencies and shelter staff. Responsibilities include opening/closing duties, advocacy, relationship-building with clients, and maintaining an

Qualifications

• High School Diploma or GED required.
• Proficiency in MS Office applications (Word, Excel, Outlook) and email/internet usage.
• Strong interpersonal skills and ability to communicate compassionately with diverse guests.

Responsibilities

• Open and close the shelter and ensure daily operations.
• Advocate for guests and connect them with services as needed.
• Build trustworthy relationships with clients and agency representatives.
• Coordinate with internal and external partners, police, security staff, volunteers, and visitors.
• Greet, welcome, and direct guests; assist with check-in and daily shelter tasks.
• Maintain filing, organization, and a clean work area; transport guests as needed.

Skills

People skills

Communication

Empathy

De-escalation

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Microsoft 365

Email

Internet search

Job description

Job Title: Day Shelter AdvocateReports to Day Shelter Lead AdvocatePart-Time, Non-ExemptAbout the Homeless Alliance:The Homeless Alliance works to rally our community to end homelessness by bringing together organizations to collaborate, identifying and filling gaps in services, streamlining processes, and using research-based strategies and national best practices to get people off the streets. The mid-sized organization has served Oklahoma City for 20 years and is considered a subject matter expert on homelessness. Our company values of collaboration, community, creativity, nimbleness, and compassion guide our work to build a system that is more efficient, rational, and caring.Job SummaryThe Day Shelter Advocate role is primarily responsible for advocating for the basic daily needs of the guests and establishing a welcoming first impression for guests, volunteers and visitors. Responsibilities include, but are not limited to, general administrative duties, checking guests into the shelter upon arrival, communicating with guests about programs/services, ensuring daily cleaning, and keeping the shelter maintained.Responsibilities· Complete all tasks required to open and/or close the shelter· Act as an advocate for guests, either by request or by seeking out those who need services.· Develop trustworthy relationships with clients· Understand the services provided by visiting agencies to the Day Shelter; build effective relationships with the agency representatives that result in positive engagements with guests.· Bring creativity and initiative to the development of the day shelter and its services· Help individuals experiencing homelessness access community resources and support· Engage with guests during meals· Have reliable transportation, and be willing to transport day shelter guests· Visit with guests and assess needs· Serve all day shelter guests by greeting, welcoming and directing them appropriately· Assist guests in checking into the shelter· Coordinate with agency representatives (internal and external), police, security staff, volunteers and visitors· Maintain filing, organization and a clean work areaNote: It is the responsibility of all staff members to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times.Work Environment· Regular interaction in public service areas, with some office based work.· Hectic and unpredictable situations can occur in public areas.· Fast-paced environment with potential exposure to emotionally charged situations.· May encounter environments with strong odors and varying levels of sanitation.Requirements· Able to work morning and afternoon shifts, including weekends. Typical shifts are Friday - Sunday or Saturday - Monday, but may have variation.· Effective people skills, including listening and communication· Ability to demonstrate empathy and relatability with guests of different backgrounds, including mental health, substance abuse, etc.· Ability to de-escalate conflicts with shelter guests· Perform other duties as requested in a professional, courteous and helpful manner· Able to work flexibly with the different demands of the roleEducation and Work Experience· High School Diploma or GED, required· Proficient in various computer applications, including MS programs (Word, Excel), email, internet search, and Microsoft 365Physical Requirements· Sitting or standing for extended periods of time· Ability to work at a computer· Lift up to 25 pounds.Equal Employment Opportunity StatementThe Homeless Alliance is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, and local laws.We encourage individuals from all backgrounds, including those with lived experience of homelessness, to apply. If you require reasonable accommodation during the hiring process or in the performance of your job, please let us know.