Day lead

PAQ, Inc; Atherton (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Affordable Medical

Dental and Vision insurance

Company Paid Life Insurance

Employee Stock Ownership

401(k) plans

Growth Opportunities

Job summary

PAQ, Inc. seeks a Day Lead to supervise daily store operations on the sales floor, coordinating floor staff and ensuring efficient processes to deliver excellent customer service.

You will train and mentor employees, manage inventory and displays, address customer concerns, and collaborate with managers to implement improvements.

This full-time, on-site role requires strong communication, leadership, and the ability to work weekends and holidays in a fast-paced grocery environment.

Qualifications

• High school diploma or equivalent.
• Over one year of Grocery Clerk experience preferred.
• Must complete OSHA-accredited forklift training.
• Must be 18 years of age or older.

Responsibilities

• Overseeing and assisting with inventory levels, ordering stock to ensure product availability, and managing stock rotation to minimize waste.
• Train and manage floor employees, assigning tasks, monitoring performance, and providing feedback.
• Ensuring the highest levels of customer satisfaction by addressing customer concerns, providing product information, and maintaining a customer-friendly environment.
• Coordinating the layout of the sales floor, organizing displays to maximize customer interest and sales, and ensuring cleanliness and safety standards are met.
• Streamlining operations to enhance efficiency and productivity while reducing costs and improving the shopping experience.
• Oversee proper processing/disposal of damaged goods and hazardous waste in the backroom and sales floor.
• Address customer satisfaction issues and work with the Store Director/Combo or Grocery Manager to provide solutions to customer matters.
• Communicate all product needs/concerns with the store management team.
• Contact appropriate vendors and monitor work performed.
• Greet all customers and provide prompt and courteous service.
• Perform other duties as assigned.

Skills

Verbal and written communication

Analytical skills

Task organization

Time management

Multitasking

Education

High school diploma or equivalent

Tools

OSHA forklift training

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities. The role of the Day Lead is crucial for the seamless operation of the store, focusing on meticulous supervision of daily activities on the sales floor. This position entails a hands-on approach to managing floor staff, with a strong emphasis on fostering a team environment that is both efficient and motivated. The primary objective is to enhance the overall shopping experience for customers, ensuring that it is exceptional and consistently exceeds expectations. By coordinating efforts, troubleshooting operational issues, and implementing strategies for continuous improvement, the Day Lead plays a crucial role in maintaining the store's reputation for excellence and customer satisfaction.

Essential Functions of the Position

• Overseeing and assisting with inventory levels, ordering stock to ensure product availability, and managing stock rotation to minimize waste.
• Train and manage floor employees, assigning tasks, monitoring performance, and providing feedback.
• Ensuring the highest levels of customer satisfaction by addressing customer concerns, providing product information, and maintaining a customer-friendly environment.
• Coordinating the layout of the sales floor, organizing displays to maximize customer interest and sales, and ensuring cleanliness and safety standards are met.
• Streamlining operations to enhance efficiency and productivity while reducing costs and improving the shopping experience.
• Oversee proper processing/disposal of damaged goods and hazardous waste in the backroom and sales floor.
• Address customer satisfaction issues and work with the Store Director/Combo or Grocery Manager to provide solutions to customer matters.
• Communicate all product needs/concerns with the store management team.
• Contact appropriate vendors and monitor work performed.
• Greet all customers and provide prompt and courteous service.
• Perform other duties as assigned.

Knowledge

• Familiarity with retail management principles, including inventory, sales, and personnel management.
• knowledge of customer service best practices and strategies for enhancing customer engagement.
• Knowledge of OSHA guidelines and other relevant health and safety regulations.

Skills

• Excellent verbal and written communication skills for interacting with staff, customers, and management.
• Strong analytical skills to identify issues, develop solutions, and implement changes effectively.
• Proficient in organizing tasks, managing time efficiently, and multitasking in a fast-paced environment.

Abilities

• Ability to inspire, motivate, and lead a team towards achieving store objectives.
• Capability to adjust to changing situations, handle multiple demands, and work with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure situations.
• A genuine desire to meet and exceed customer expectations, creating a positive shopping experience.
• Ability to perform physical tasks, including stocking shelves, lifting boxes, and standing for extended periods.

Physical Requirements: Stand and walk for extended periods, typically 8-hour shifts. Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally. Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. Climbing ladders to perform warehouse tasks at elevated heights. Ability to perform tasks that require fine motor skills, such as using tools or handling small objects. Operate equipment to move or store products and displays. Maintain clear communication with customers and team members. Move quickly and efficiently to assist customers and manage workload. Maintain physical stamina to work in a fast-paced environment.

Work Conditions

Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.

Environment: Indoor, climate-controlled, with adequate lighting and ventilation.

Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.

Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.

Exposure: May be exposed to moving mechanical parts and cleaning chemicals.

Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.

Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Over one year of Grocery Clerk experience is preferred.
• Complete the company’s OSHA-accredited forklift training.
• Must be 18 years of age or older.

PAQ, Inc is an “At-Will” employer. PAQ, Inc is an Equal Opportunity Employer (EOE).

Job Title: Day Lead

Location: PAQ, Inc, Store Location

On-Site Reports To: Manager, Combo or Grocery

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

Pay Range: $20.00 - $28.00

Equal Employment Opportunity PAQ, Inc. is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California) The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California) We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at: https://www.paqinc.org/privacyPolicy

Employment-At-Will Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs.

If you're dedicated to providing exceptional service and willing to make active contributions to the success of your company, then you're ready to be a PAQ, Inc. team member!

Working at PAQ, Inc. is like being part of an extended family where each team member is valued and appreciated for their contributions to providing the very best service to our customers.

For over 20 years, PAQ, Inc. has provided our communities with the freshest quality foods, the best customer service, and Everyday Low Prices. Our success is due to our outstanding team members - they are the key to delivering excellent customer service that keeps our customers coming back.

Benefits

• Affordable Medical
• Dental and Vision insurance
• Company Paid Life Insurance
• Employee Stock Ownership
• 401(k) plans
• Growth Opportunities