Day Group Sales Concierge

Camelback Resort, PA; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Vacation and PTO

Referral Bonuses

Employee events

Job summary

Camelback Resort in Tannersville, PA seeks a Day Group Concierge to handle incoming day-group leads for our waterparks, ski mountain, snowtubing hill and mountain adventures year-round. You will contract and close day-group opportunities to positively impact hotel revenues.

You will learn hotel operations, respond to leads within 24 hours, and use our sales system to manage bookings and accounts. The role emphasizes client site inspections and proactive networking.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service/guest service preferred.
• Basic math skills (add, subtract, multiply, divide).
• Effective communication in verbal and written form.
• Desire to serve others and deliver a quality guest experience.
• Ability to multitask in a fast-paced environment across multiple systems.
• Ability to work independently and with a team.
• Follow and enforce hotel standards.

Responsibilities

• Receive incoming leads for day groups visiting Camelback Resort.
• Contract/close day group opportunities to affect hotel revenues.
• Maintain knowledge of hotel operations (F&B, Guest Services, Reservations).
• Respond to leads within 24 hours.
• Meet or exceed group sales goals.
• Assist in required reports in a timely manner.
• Conduct site inspections with clients to show property features.
• Use sales system to manage business, enter bookings, and build accounts.
• Networking with local groups and associations.
• Review leader evaluations with Sales Director to ensure guest satisfaction.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Independent work

Following standards

Education

High school diploma or equivalent

Job description

Camelback Resorts
Tannersville, PA 18372, USA

Description

Job Title:Day Group Concierge

Reports to:Day Group Sales Manager

Responsible for receiving incoming leads for day groups interested in visiting the waterparks, ski mountain, snowtubing hill and mountain adventures of Camelback Resort throughout the year. Also responsible for contracting/closing on day group opportunities to positively impact hotel revenues.

Key Responsibilities

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Maintain the standard of responding to all leads within a 24hour period.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies as a part of the sales team.
• Meet or exceed set goals.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Hotel sales policies and selling techniques with an emphasis on maximizing admissions through-put and average ticket price.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review group leader evaluations with the Director of Sales to ensure high level of guest satisfaction is maintained and any issues are resolved in a timely manner.
• Entertain clients.
• Attend staff meetings, morning meetings and other meetings as requested.
• Perform all other duties as requested.

Qualifications & Requirements

• High school diploma or equivalent required.
• Experience in working in customer service/guest service preferred
• Basic mathematical skills to add, subtract, multiply and divide.
• Must be able to communicate effectively with the public and other team members in verbal and written form
• Possess a natural desire to serve others and deliver a quality guest experience
• Ability to multi-task in a fast paced environment and work in multiple systems at one time.
• Ability to work independently and with a team
• Follow and enforce all hotel standards

What’s in it for me:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Vacation and PTO*

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.