Datacenter Technician & Linux Support Agent

KnownHost LLC; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in web hosting is on the lookout for dedicated individuals who thrive in a fast-paced environment. This role involves hands-on tasks such as installing equipment, troubleshooting server issues, and maintaining internal records, all while delivering exceptional customer service. If you possess strong analytic skills and a customer-focused mindset, this opportunity could be your next career milestone. Join a company that values its employees and offers competitive pay, training, and a supportive work environment. If you're ready to elevate your career in web hosting, we want to hear from you!

Benefits

Paid Vacation Time

On the Job Training

Competitive Pay

Qualifications

• 3+ years of experience in web hosting or related fields preferred.
• Ability to lift heavy equipment up to 50 pounds.

Responsibilities

• Rack and install equipment, troubleshoot server hardware.
• Maintain records of work activity and update internal systems.
• Install network cables and terminate as necessary.

Skills

Analytic Skills

Customer Focus

Multi-tasking

Linux Shell (bash)

Apache

PHP

MySQL

Email Protocols (POP3/IMAP/SMTP)

FTP

DNS

Iptables firewalls (CSF, APF)

Common CMS (Drupal, WordPress, etc.)

Education

High School Diploma

Tools

cPanel/WHM

Plesk

DirectAdmin

Job description

WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms, we need to talk.

MORE ABOUT THE POSITION

These will be your primary responsibilities in your daily goal to fight bad web hosting:

1. Rack and install equipment.
2. Troubleshoot server hardware and network connections (physically).
3. Maintain detailed records of work activity and update internal systems with necessary changes.
4. Install network cables, terminate RJ-45 and fiber as necessary.

Here are your other amazing attributes:

• Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
• Excellent written and verbal English.
• Must be able to work under pressure when bad stuff happens and get the job done.
• Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
• Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
• Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols. cPanel/WHM, Plesk, and DirectAdmin control panels.
• Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
• Iptables firewalls (CSF, APF, etc.).
• Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc.
• MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST".

QUALIFICATIONS

• Ability to lift heavy items/equipment weighing up to 50 pounds.
• High school diploma.
• At least three years of related experience preferred but not required.
• Ability to work nights/weekends/holidays as needed.
• Ability to read and follow network diagrams and other charts denoting installation/modification instructions.

WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.

With plush benefits, paid vacation time, on the job training, and competitive pay, we believe that KnownHost can be your next home away from home. All our positions are full-time employment, so we expect KnownHost to be your only hosting-related job.

All you should do is know your field from every position, pass the background/drug test, and let us do the rest!

Apply today and let us get to know you!