Datacenter Technician & Linux Support Agent

KnownHost; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for dedicated individuals who thrive in a fast-paced environment. This role involves engaging with web hosting applications, where your customer-focused mindset and superior analytic skills will shine. You will be responsible for troubleshooting server hardware, maintaining detailed work records, and installing network cables. With a strong emphasis on multi-tasking, this position promises to keep you on your toes. Join a company that values its employees, offering plush benefits and competitive pay, making it a perfect place for those passionate about web hosting to grow and thrive.

Benefits

Paid Vacation Time

On-the-Job Training

Competitive Pay

Qualifications

• Must be customer-focused and able to multi-task effectively.
• 3+ years of experience preferred, but not required.
• Ability to lift heavy items and work under pressure.

Responsibilities

• Rack and install equipment, troubleshooting server hardware.
• Maintain detailed records and update internal systems.
• Install network cables and terminate as necessary.

Skills

Analytic Skills

Customer Focus

Multi-tasking

Linux Shell (bash)

Apache

PHP

MySQL

Email Protocols (POP3/IMAP/SMTP)

FTP

DNS

Education

High School Diploma

Tools

cPanel/WHM

Plesk

DirectAdmin

Iptables Firewalls (CSF, APF)

Drupal

WordPress

MediaWiki

Magento

ZenCart

Job description

WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.

MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:

1. Rack and install equipment.
2. Troubleshoot server hardware and network connections (physically).
3. Maintain detailed records of work activity and update internal systems with necessary changes.
4. Install network cables, terminate RJ-45 and fiber as necessary.

Here are your other amazing attributes:

• Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
• Excellent written and verbal English.
• Must be able to work under pressure when bad stuff happens and get the job done.
• Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
• Must be able to ask customers for complete error messages or derive the context of their problem if they provide insufficient information.
• Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols. cPanel/WHM, Plesk, and DirectAdmin control panels.
• Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
• Iptables firewalls (CSF, APF, etc.).
• Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc.
• MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST".

QUALIFICATIONS

• Ability to lift heavy items/equipment weighing up to 50 pounds.
• High school diploma.
• At least three years of related experience preferred but not required.
• Ability to work nights/weekends/holidays as needed.
• Ability to read and follow network diagrams and other charts denoting installation/modification instructions.

WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.

With plush benefits, paid vacation time, on the job training, and competitive pay, we believe that KnownHost can be your next home away from home. All our positions are full-time employment, so we expect KnownHost to be your only hosting-related job.

All you should do is know your field from every position, pass the background/drug test, and let us do the rest!

Apply today and let us get to know you!