Datacenter Technician

Insight Global; San Jose (CA); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

Overtime pay at time and a half

Job summary

A leading staffing agency based in San Jose is seeking a Remote Hands Technician to provide technical support at data centers. This entry-level full-time role involves tasks such as racking and stacking equipment and troubleshooting issues to ensure customer satisfaction. Candidates should have at least one year of experience in telecommunications or a related field, alongside essential communication and troubleshooting skills. Competitive compensation and benefits package offered.

Qualifications

• 1+ years of experience in Telecommunications or Data Center related field.
• Ability to provide rotational on-call coverage.
• Use of industry standard test equipment.

Responsibilities

• Assist all data center customers by providing technical support.
• Respond to Customer Requests within the Service Level Agreement time frame.
• Work with Deployment and Implementation teams to ensure installations meet delivery dates.

Skills

Experience in Telecommunications or Data Center

Understanding of telecom structured cabling standards

Ability to communicate written and verbally

Troubleshooting and root cause analysis skills

Job description

Insight Global Provided Pay Range

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$25.00/hr - $33.00/hr

Professional Recruiter at Insight Global (I am hiring!)

On Site: Monday-Friday, 11:00am-7:00pm

Compensation: $25-$33/hr, OT is time and a half, Benefits (Medical, Dental, Vision, 401k)

Start Date: ASAP

Must-haves

• 1+ years of experience in Telecommunications or Data Center related field
• Understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Provide rotational on-call coverage
• Use of industry standard test equipment
• Troubleshooting and root cause analysis skills
• Basic Understanding of Building Management System (BMS) and Branch

Plusses

• CompTIA A+ / Net+ Certification preferred
• General knowledge of AC/DC electrical theory

Day-to-Day

The Remote Hands Technician will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.

High-level job duties

• Running and testing fibers
• Rack and Stack
• Hard drive installs
• Cleaning and sweeping DC
• Must have car and be able to travel between sites

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology, Administrative, and Engineering
• Industries: IT System Data Services, IT System Installation and Disposal, and IT System Operations and Maintenance

San Jose, CA

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