Datacenter Technician

HCLTech; Englewood (CO); On-site; USD 75,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking a Datacenter H&F Engineer to support a 24x7 environment in a shift-based role. You will manage data center operations across servers, storage, network components, and racks, ensuring uptime and adherence to SLAs.

The role involves hands-on hardware work, incident handling, and coordination with vendors for new installations and decommissioning. Strong communication and problem-solving skills are essential.

Qualifications

• 3–7 years in datacenter operations for large customers.
• Experience with capacity planning, power, cooling, and monitoring tools.
• Incidents/service requests handling within SLAs.
• Coordination with DC vendors for projects and break-fixes.

Responsibilities

• Provide 24x7 infra/datacenter support across servers, storage, networks, and racks.
• Rack, stack, cabling, decommissioning, and break-fix of DC hardware.
• Manage incidents and requests, adhering to SLAs.
• Coordinate with vendors for new projects and break-fixes.
• Support new installations and decommissioning activities.
• Oversee DC monitoring and maintenance tasks.

Skills

DC operations

Vendor coordination

24x7 support

Strong communication

Problem solving

Tools

ServiceNow

MS Office

Visio

iLO/IDRAC

Job description

Title: Datacenter H&F Engineer, working in 24X7 environment in shift

Job Description

Mandatory H&F Skills:

• Accountable for 24*7 support for overall infra/datacenter (servers, storage, network, racks etc.) operations.
• Well versed working (racking/stacking/cabling/decommissioning/break‑fix) on DC hardware such as servers, storage, backup, routers, switches, firewall, etc.
• 3‑7 years of experience managing datacenter operations for a large and complex customer.
• Experience in capacity planning for rack space, power, cooling, DC modular containment, necessary monitoring tools and services.
• Handling incidents/service requests and adhering to contractual SLAs.
• Coordinating with various DC vendors for new projects and break‑fixes.
• Supporting project teams for new installations and decommissioning.
• Routing DC monitoring and maintenance activities.

Soft Skills:

• Flexible, continuous learner, excellent communicator, works well in a team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving.
• Requires excellent interpersonal, communication and presentation skills.
• Emergency communication system support including working with third parties.
• Knowledge of operational tools like deployment, provisioning, monitoring, performance measurement tools, etc.
• Responsible for analyzing production operations and initiating corrective actions to ensure operational stability and efficient workflow.
• Excellent on process adherence.
• Hands‑on knowledge of MS Office (Word/Excel/PowerPoint/Visio, etc.).
• Console access.
• ILO/IDrac configuration with IP addresses.
• Zoom/Google chat.
• MS suite to include Visio experience.
• ServiceNow ticketing systems.
• Server installations (racking/decommissions).
• Patch panel experience – cross connects.
• 12‑hour night shift experience.
• Communicate clearly on conference calls and under pressure.

Candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.