Datacenter Technician

Sira Consulting, an Inc 5000 company; Ashburn (VA); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Sira Consulting, an Inc 5000 company, is seeking an Infrastructure Repair Technician to support our fast-paced data center in Ashburn, VA. You will troubleshoot, repair, and replace server, storage, and network hardware, while coordinating with cross-functional teams to drive timely resolutions.

In this role, you will manage tickets, perform root-cause analyses, and participate in on-call rotations. You will lift heavy equipment, document work thoroughly, and travel up to 15% as needed to

Formación

• 2+ years in computer hardware, networking, and troubleshooting.
• Flexible schedule 24x7x365 to support business operations.
• Ability to lift up to 40 pounds and work in a physically demanding environment.

Responsabilidades

• Identify, diagnose, and resolve hardware problems on servers, storage systems, and network devices using advanced technical skills.
• Perform repairs and replacements of faulty components including server hardware, storage, and network devices.
• Manage and close tickets in a timely manner with accurate documentation.
• Participate in root cause analysis with cross-functional teams.
• Collaborate with technicians, engineers, and stakeholders to resolve issues and escalate when needed.
• Evaluate processes and tools for efficiency and quality improvements.
• Monitor ticket queues and repair requests in the data center environment.
• Document all work in the ticket system with diagnoses and repairs.
• Maintain inventory of devices, spare parts, and RMA equipment.
• Participate in ongoing training and stay up-to-date with technologies.
• Adhere to safety procedures when handling electrical and mechanical equipment.

Conocimientos

Troubleshooting

Repair

Communication

Problem-solving

Teamwork

Educación

Degree in Computer Science or Engineering

Herramientas

Server diagnostics tools

Network testing tools

Descripción del empleo

Job Summary:

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

Key Responsibilities:

• Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
  • Server hardware (e.g., GPU, CPU, Motherboard)
  • Storage systems (e.g., Hard Drives, SSDs)
  • Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Requirements:

• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting
• Strong technical background in computer hardware, networking, and troubleshooting
• Excellent problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to lift up to 40 pounds and work in a physically demanding environment
• Degree in Computer Science, Engineering, or related field preferred

Preferred Qualifications:

• 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices