Datacenter Operations Technician - All Shifts

Lee Health; Fort Myers (FL); On-site; USD 48,000 - 63,000; Full time

Job summary

Lee Health seeks a Datacenter Operations Technician to support 24/7 datacenter operations including server, storage, and network infrastructure. You will monitor systems, patch and maintain the environment, and assist in incident resolution while working a rotating shift schedule that may include nights, weekends, and holidays.

Required are a Bachelor’s degree in Computer Science or Information Systems and at least two years in a technical role with networking and Cisco CLI.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 2 years of role-specific work experience; 2 years in network infrastructure required.
• Cisco CLI experience; ability to access switches/routers, troubleshoot, and configure.
• Experience with IP-based phone systems and Cisco Call Manager; familiarity with Cisco CLI, Microsoft suites, ServiceNow.
• Experience with network or systems monitoring tools.
• 1 year of experience in a relevant technical role.
• Certifications such as CCST or CompTIA Network+.
• Solid knowledge of server hardware and operating systems (Windows/Linux) and core networking.

Responsibilities

• Troubleshooting, monitoring, and proactive incident resolution of the datacenter and network infrastructure.
• Daily administration including system patching, support, and maintenance of datacenter/network infrastructure and monitoring tools.
• Shifts may include after-hours and weekend coverage to ensure continuous datacenter coverage.
• Support for clinical and administrative systems to maintain uptime and performance.
• Collaborate with team to diagnose and resolve complex issues in production environments.

Skills

Networking fundamentals

Cisco CLI

Server virtualization

IP-based phone systems

Analytical troubleshooting

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Cisco Call Manager

ServiceNow

Microsoft Windows Server

Job description

Location:Information Systems -12451 Gateway Blvd.Suite 200Fort Myers FL 33913

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/ to

Minimum to Midpoint Pay Rate:$35.08 - $45.61 / hour

This position supports 24/7 datacenter operations and requires availability for rotating shifts - including nights, weekends and holidays.

Summary

Join a team where your technical expertise directly supports the health and well-being of our community, and where hands-on experience with cutting-edge systems opens the door to long-term growth in healthcare IT.

Responsible for troubleshooting, monitoring, and proactive incident resolution of the datacenter and network infrastructure, including server hardware, server virtualization technologies, Microsoft Windows Server operating systems, ancillary domain-level services, storage, network hardware, and application virtualization environments. This position plays a key role in the daily administration including system patching, support, and maintenance of datacenter/network infrastructure and monitoring tools that keeps Lee Health's clinical and administrative systems running. Shifts may include after-hours and weekend coverage.

Requirements

Education:Bachelor's degree from an accredited college or university with a concentration in Computer Science, Information Systems, or a related field required (2 years of role-specific work experience may substitute for a Bachelor's degree).

Experience:

Minimum of 2 years' experience working with network infrastructure, including routing and switching, required.

Cisco CLI experience required including the ability to access switches/routers, make configuration changes, troubleshoot connectivity issues, and activate and describe ports.

Experience supporting IP-based phone systems and Cisco Call Manager, along with familiarity with Cisco CLI, Microsoft suites, and ServiceNow, preferred.

Prior experience with network or systems monitoring tools highly preferred.

1 year of experience in a relevant technical role required overall.

Certifications:Industry certifications preferred, such as Cisco Certified Support Technician (CCST) or CompTIA Network+.

License:N/A

Other Requirements:

Solid working knowledge of server hardware and operating systems (Windows/Linux) along with core networking fundamentals.

Strong listening skills, with the ability to recognize problems, gather information systematically, and troubleshoot issues both independently and with team support.

Ability to lift/move equipment up to 50 lbs. and work comfortably in a physically demanding, datacenter environment.

The Datacenter Operations Technician position requires availability work a rotating shift schedule which may include days, evenings, nights, weekends, and holidays based on operational and staffing needs. Shift assignments are subject to change at the discretion of Lee Health to ensure continuous datacenter coverage.