Datacenter Inventory and Asset Technicians

Microsoft; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading tech company as a Data Center Inventory & Asset Technician, where you will manage inventory and logistics in a dynamic environment. This role offers opportunities for career advancement and emphasizes employee development through training and certification. You will ensure compliance with security policies and maintain a strong customer focus while managing inventory and warranty processes.

Qualifications

• Knowledge of inventory management and warranty processes.
• Strong customer focus and compliance with security policies.

Responsibilities

• Perform cycle audits and execute incoming/outgoing deliveries.
• Document packages and ensure accurate records for logistics.
• Initiate warranty claims and manage material movements.

Skills

Inventory Management

Customer Service

Safety Practices

Job description

Datacenter Inventory and Asset Technicians

Overview: As a Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment. This opportunity allows you to build knowledge of inventory management, warranty process management, data bearing device destruction, and advance your career. Microsoft's Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DIAT, you will play a key role in delivering core infrastructure and technologies for services like Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes employee development through training, career rotation, diversity initiatives, and certification opportunities. Our infrastructure includes over 200 data centers across 32 countries, supporting services for over 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational excellence, continually evolving to meet business demands. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, and inclusion.

Responsibilities

1. Safety Practices: Comply with security and data management policies, escalate incidents, coordinate security escorts, and perform Task Hazard Analysis (THA) for all tasks.
2. Tactical Shift Management: Perform assigned tasks, escalate issues during high-volume periods, and seek guidance from management as needed.
3. Inbound and Outbound Logistics: Document packages, execute deliveries, ensure accurate records, and apply customs documentation standards.
4. Customer Service: Understand the impact of work, complete IAM tasks accurately, and maintain strong customer focus in line with contractual and industry standards.
5. Inventory Management: Develop knowledge of stock control, perform cycle audits, reconcile discrepancies, and manage material movements.
6. Warranty Process Management: Initiate warranty claims, process failed hardware, and adhere to SLAs for RMA procedures.
7. Data Bearing Device Destruction: Follow policies for DBD destruction, ensure serial number matching, and maintain documentation.
8. Procurement: Notify management of stock shortages and escalate issues.
9. Operational Excellence: Follow procedures to ensure accuracy and timeliness.
10. Other: Embody company culture and values.