Database Technician

Seattle Rep; United States; Hybrid; USD 3,637,000 - 3,969,000; Full time

Benefits offered by this job

Full Medical

Dental Vision coverage

401k & FSA availability

Paid Vacation & Personal Days

Parking discounts

Free ORCA card

Job summary

Seattle Rep is seeking a Database Technician to manage Tessitura operations, support performance events, and maintain data integrity. The role focuses on building dashboards, handling advanced list extractions, and collaborating with the Marketing and Finance teams to ensure accurate revenue reporting.

The position requires strong organizational skills, two years of Tessitura experience, and the ability to work in a hybrid setting and during events or emergencies.

Qualifications

• Two years of experience with Tessitura or other comparable CRM systems.
• Proficiency with Windows-based software and Microsoft Office (Word, Excel, Outlook).
• Strong organization, time management, attention to detail, and ability to work under deadlines.

Responsibilities

• Provide Tessitura database operational support across departments.
• Build and maintain Tessitura performance events, pricing, promo codes, and content with Marketing staff.
• Assist with segmentation, reporting, and data analytics; support dashboards and basic web functionalities.
• Aid in complex Tessitura use cases like list extractions and data retrieval for reports.
• Support testing, rollout, and documentation of new Tessitura features and upgrades.

Skills

Tessitura

CRM systems

MS Office

Job description

Position Overview

DepartmentTeam Business Operations Position Reports To Database Administrator Work Location Hybrid in person remote FLSA Classification Full time Hourly Non Exempt Benefits Full MedicalDentalVision coverage; 401k & FSA availability; Paid Vacation & Personal Days; eligible for parking discounts & free ORCA card Starting Pay Range 2640 2881 per hour Position Classification H 9 750 Application Deadline Sunday October 25th 1159 pm

About Us

Founded in 1963 and recipient of the 1990 Tony Award for Outstanding Regional Theatre Seattle Rep remains one of the countrys leading not for profit regionaltheaters Bold stories brilliant artists and passionate audiences come together to shape each season at Seattle Rep which includes everything from new play workshops to world premieres celebrated classics and recent Broadway hits Over the decades weve launched landmark productions provided training opportunities to generations of youth and emerging theater practitioners and built programs that expand access to theater for audiences of all ages from across our diverse community We are powered by a year round staff of professionals who are passionate about making theater that matters and we believe that their best work happens when everyone feels seen and valued This culture is fully reflected in our Mission Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures perspectives and life experiences of our region Vision Theater at the heart of public life Values Artistic Vitality Sustainability Generous and Inclusive Practices

About the Position

The Business Operations team is responsible for establishing and executing strategies using Seattle Reps technology platforms to optimize internal operations support earned and contributed revenue growth and grow audience engagement through digital platforms and features The Database Technician is a key contributor who builds and manages performance events establishes and monitors data entry and data hygiene practices and supports the learning and development of Seattle Rep staff members to build fluency in Tessitura use and data strategy

Typical Duties

• Provide Tessitura database operational support across departments
• Build proof update and maintain Tessitura performance events including pricing keywords web content rules and promo codes subscription packages fees holds and allocations ticket design fees and ticket delivery in collaboration with Database Administrator and Marketing staff
• Assist staff with general Tessitura tasks as needed including segmentation for outbound communications generating reports maintaining earnedcontributed revenue processing systems portfolio management Analytics dashboards and basic web functionalities
• Aid in creating and processing more complex Tessitura use cases such as advanced listsextractions and building dashboards and provide expertise in retrieving data outputs to answer more complex database questions
• Support Database Administrator with advanced Tessitura projects such as annual subscription campaign rollout automations and data analytics
• Respond to Tessitura related issues and requests submitted via internal helpdesk ticketing system may occasionally require time on call outside of business hours during performances or other technical emergencies
• Complete daily Tessitura Merchant Services credit card reconciliation and investigate one off chargebacks and disputes working with Finance team to address discrepancies or issues
• Support testing rollout and documentation of new Tessitura functionality version upgrades and website feature development
• Grow Seattle Rep staffs capacity for database use and data centered strategy
• Develop and administer training curriculum for new employees on usage of Tessitura database to ensure institutional baseline knowledge and appropriate specializations
• Assess needs and provide additional training for current positions to improve skills and promote self sufficiency
• Serve as Tessitura ambassador for current non users on staff and help identify ways to integrate Tessitura into more aspects of theatre operations
• Write edit and update internal documentation and other resources to accurately capture Seattle Reps database business business practices
• Execute routine database management procedures
• Maintain database accuracy by assessing and revising data entry standards for customer records ie individuals households institutional funders financial entities and ensuring staff are educated and following best practices
• Serve as primary owner for duplicate management strategy executing customer record merges on regular cadence and documenting processes to build staff capacity
• Complete quarterly NCOA National Change of Address processing
• Collaborate with Database Administrator on larger database cleanup or data hygiene projects

Minimum Qualifications

• Commitment to cultivating an equitable diverse and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity accessibility gender inclusivity and cultural sensitivity
• Two years of experience with Tessitura or other comparable CRM systems
• Proficiency with Windows based computer software and Microsoft Office including Microsoft Word Excel and Outlook
• Demonstrated skills in organization prioritization time management attention to detail and working under deadlines
• Advanced written and verbal communication skills
• Ability to work effectively both independently and collaboratively
• Strong diplomacy interpersonal and teamwork skills
• Willingness and ability to work flexible hours as necessary including evenings and weekends for special events technical emergencies or other business needs

Desired Qualifications

• Genuine interest in the performing arts and the work of producing non profit theater
• Experience with conducting trainings different learning approaches etc

Inclusion Statement

We are excited about and actively working towards becoming a more diverse anti racist organization

We are interested in attracting developing and advancing the most talented individuals regardless of their race sexual orientation religion age gender disability status or any other dimension of diversity

We strongly encourage people of color women LGBTQIA veterans individuals with disabilities and others from marginalized or underrepresented groups to apply

Closing Remark

Every candidate brings something special to the table