Database Operations Manager

BJC HealthCare; Missouri; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plan with match

Paid time off

Tuition assistance

Adoption assistance

Job summary

St. Louis Children’s Hospital Foundation seeks a Database Operations Manager to lead the gift processing team and manage donor data across platforms such as Raiser's Edge, Luminate Online, and ImportOmatic.

You will drive reporting, analytics, and process improvements to support fundraising success and ensure data integrity across the donor lifecycle. You will report to the Director of Operations, collaborate with fundraising, finance, and donor services, and contribute to delivering an

Qualifications

• Bachelor's Degree required.
• 2-5 years experience in fundraising/data roles.
• Master's Degree preferred.
• 5-10 years leadership/supervisory experience.

Responsibilities

• Manages Donor Pipeline and Grateful Family Program processes.
• Oversees portfolio metrics reporting for fundraising teams.
• Leads data reporting, analytics, and donor research with standardized outputs.
• Ensures timely, accurate outputs within scope.
• Builds trust and ownership for Foundation data.

Skills

Data reporting

Donor analytics

Portfolio management

Team leadership

Education

Bachelor's Degree

Master's Degree

Tools

Raiser’s Edge

Luminate Online

ImportOmatic

Job description

Additional Information About the Role

The Database Operations Manager at St. Louis Children’s Hospital Foundation is responsible for leading the Foundation’s gift processing team and database management functions to ensure accurate gift processing, donor records, reporting, and data integrity. Reporting to the Director of Operations, this role oversees the Data Processing team, manages key fundraising platforms including Raiser’s Edge, Luminate Online, and ImportOmatic, and drives projects that improve operational efficiency and support fundraising success. The position works closely with fundraising, finance, and donor services teams to ensure compliance with gift processing requirements, maintain high-quality donor data, provide meaningful reporting and analysis, and deliver an exceptional donor experience while supporting the Foundation’s philanthropic mission.

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to "do what’s right for kids."

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Preferred Qualifications

Role Purpose

The Mgr. Reporting and Analytics manages a team and work focused on supporting the fundraising efforts of the hospital Foundation. The role provides and manages data analysis and reporting, while driving and/or supporting cross-functional projects that focus on delivering value to strategic initiatives and process improvements. It supports fundraising efforts by providing donor prospects, research, and portfolio management data to the philanthropy team.

Responsibilities

• Manages all processes associated with our Donor Pipeline and Grateful Family Program
• Supports fundraising teams by overseeing all processes tied to portfolio metrics and reporting
• Oversees a team focused on data reporting, analytics, and donor research. Manages the development and execution of standardized reporting and analytics.
• Ensures all outputs are delivered timely, accurately and within the desired scope of work.
• Builds a culture of trust, understanding and collective ownership for Foundation data.
• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 2-5 years

Supervisor Experience

• 2-5 years

Preferred Requirements

Education

• Master's Degree

Experience

• 5-10 years

Supervisor Experience

• 5-10 years

Licenses & Certifications

• CFRE

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer