Database Manager

Stevens Institute of Technology; Hoboken (NJ); On-site; USD 98,000 - 134,000; Full time

Job summary

Stevens Institute of Technology in Hoboken, NJ is seeking a seasoned Database Manager to lead Raiser's Edge administration within the University Advancement teams. You will design, implement and support data governance, CRM architecture, and integrated platforms to enable donor engagement and reporting.

The role emphasizes data quality, governance, and cross‑functional collaboration across Development, Alumni Engagement and IT.

Qualifications

• 5+ years hands-on Raiser's Edge administration and data stewardship.
• Experience designing and governing CRM/ donor data architectures.
• Strong collaboration with Development, Alumni Engagement, and IT teams.

Responsibilities

• Create complex queries and exports for multiple internal teams.
• Assist with data segmentation queries and audience building.
• Manage data transfers into/out of Raiser's Edge and other platforms.
• Perform weekly record merges and keep records updated.
• Maintain data integrity by updating records and merging constituents.

Skills

Raiser’s Edge

SQL queries

Data segmentation

Data integration

Reporting & analytics

Tools

Raiser’s Edge NXT

Microsoft Excel

Power BI

Tableau

Looker

Job description

Job Description This job is for you if you are data-driven, detail-oriented and enjoy working with teams to clean up, maintain and standardize Raiser’s Edge architecture. As a master of queries, imports, merges, and bulk uploads, your work will help maintain a clean and accurate alumni and donor database that enables the team to achieve its communications, engagement, fundraising, and stewardship goals. The ideal Database Manager is a seasoned leader, including a: Hands on Raiser's Edge SME who works at the intersection of data, technology, and fundraising strategy—Combining technical rigor with business (Development and Alumni Engagement) understanding. Technologist/architect who designs the ecosystem and system / platform integrations Strategist who defines the future of alumni and donor engagement data usage and integrity Data leader who operationalizes insights, trends, and best practices

Role Overview

The Database Manager is a subject matter expert with 5-7+ years of hands‑on experience who administers and manages the Raiser’s Edge constituent management database while maintaining established data entry guidelines and providing support to staff on Raiser’s Edge issues. This role manages all aspects of the Raiser’s Edge database and ensures data cleanliness and integrity, timely donor acknowledgement, and thorough reporting. This position creates, implements and supports systems in Raiser’s Edge that will enable the entire Development and Alumni Engagement Team to perform with greater efficiency and accountability. This role helps support the end‑to‑end advancement and alumni data ecosystem, ensuring that technology stack, customer data platforms (CDPs) and integrated technologies enable a unified, data‑driven alumni/donor centric experience across fundraising, alumni engagement and communications. The Database Manager serves as the architect of the alumni and donor data infrastructure, aligning technology, data governance and business strategy to drive established ROI goals, engagement and operational efficiency. In summary, the position serves as a key strategic partner to Advancement colleagues responsible for fundraising, alumni engagement, donor relations and communications. By ensuring the accuracy, accessibility and integration of constituent data, the Advancement Database Manager helps drive donor acquisition, retention, stewardship, campaign effectiveness and lifetime alumni engagement. This role directly supports the university’s ability to build stronger relationships with its alumni and philanthropic community.

Key Responsibilities

• Create queries and exports for complicated lists for multiple internal teams
• Assist with data segmentation queries
• Manage data transfer process into / out of Raiser’s Edge, including multiple other online platforms
• Manage record merging on a weekly basis and keep updated
• Maintain and improve the overall integrity of the Raiser’s Edge database: updating records, merging constituents and adding relevant information provided by donors, prospects or alumni

Alumni & Donor Data Strategy

Be part of a team that helps define and execute a multi‑year alumni and donor data strategy aligned with university goals Establish the Blackbaud Raiser’s Edge NXT Database as the single source of truth for alumni, donor and prospect data Lead development of an alumni and donor 360 model to unify data across systems and touchpoints Translate business objectives into scalable CRM and data solutions supporting lifecycle alumni and donor engagement

Data Governance & Customer Insights

Ensure advanced data quality, integrity, compliance (e.g., privacy, consent) and accessibility Enable advanced analytics, segmentation and predictive insights using unified customer data Establish enterprise‑wide advanced data governance, taxonomy and standards Champion data‑driven decision‑making across teams

Integration & Architecture Leadership

Ensure seamless data flow through APIs, middleware and modern integration patterns Design and oversee database integration architecture across advancement systems (email, alumni engagement, brand, fundraising, reporting, data warehouse, etc.) Lead initiatives to eliminate data silos and create connected alumni and donor experiences

Alumni and Donor Engagement Enablement

Support two key areas across the university: Alumni Engagement Team – alumni engagement initiatives, activity tracking and list segmentation Development Team – support annual giving solicitations, prospect pipeline development, relationship tracking, proactive analytics supporting a campaign and major gift solicitation. Partner with Advancement teams to: Optimize campaigns, journeys and segmentation Improve conversion, retention and lifetime value Enable personalization and lifecycle marketing and engagement through integrated technology platforms Ensure effective use of Blackbaud Raiser’s Edge NXT Database to deliver targeted, personalized experiences

Cross‑Functional Leadership

Drive adoption, alignment and standardized processes across functions Partner with fundraising, donor relations, alumni engagement, corporate relations, communications and IT teams Lead data governance councils and executive steering committees

Operational Excellence & Performance

Define KPIs for CRM and/or database effectiveness (adoption, data quality, pipeline visibility, engagement, ROI) Optimize workflows, automation and operational processes Manage teams (indirect reports) including analysts, data engineers, etc.

Technology & Platform Ownership

Own the full development and alumni engagement technology stack architecture, including CRM, CDP, automation, analytics, AI and integrations Evaluate, select and optimize platforms to drive ROI and scalability Develop and maintain a long‑term “Advancement Systems” technology roadmap and ecosystem strategy

Core Platforms & Technology Stack

The Advancement Database Manager is expected to have deep, 5-7+ years, expertise across the following categories: Database Platforms: Blackbaud Raiser’s Edge NXT Salesforce Education Cloud or Microsoft Dynamics 365 experience is not required, but bonus points for relevant database experience. Integrations, Scripting, Reporting, Data Infrastructure, Marketing Automation: Microsoft Excel Data warehouses (Snowflake, Redshift, BigQuery) ETL / ELT pipelines APIs, Python, middleware / iPaaS Power BI, Looker, Tableau GiveCampus, PeopleGrove or Mongoose Cadence experience a plus Not required, but bonus points for any experience with: Slate, GSC, Google Analytics / Adobe Analytics, customer journey analytics tools, Marketo, Eloqua, Pardot, Journey orchestration platforms Required Skills & Competencies Highly detail oriented with an acute degree of accuracy regarding data - ability to navigate data and spreadsheets Excellent oral and written skills, with the ability to pay close attention to detail Ability to work well with a team and manage competing priorities Good organizational, time management, and problem‑solving skills and the ability to work accurately and meet deadlines Ability to work in a flexible way that allows for changes in assignments and priorities Strong communication and interpersonal skills Ability to be proactive Strategic & Executive Leadership Enterprise CRM, Data Strategy, Tech Stack development Vendor and platform management Executive stakeholder influence and cross‑functional alignment Technical & Architectural Expertise Deep understanding of database architecture and integration patterns, specifically Blackbaud Raiser’s Edge NXT Data modeling, governance and data lifecycle management Ability to design scalable, future‑proof technology ecosystems Data & Analytics Fluency Customer segmentation, lifecycle modeling and attribution Analytics‑driven decision making Familiarity with AI/ML applications in user engagement Operational & Product Mindset Agile product management for database platforms Process automation and optimization Change management and user adoption Core Fundraising and Donor Tech Stack Competencies System‑level thinking across data flows and tools Architecture vision and platform selection Tool management and integration planning These competencies are essential to align technology decisions with business outcomes.

Experience Requirement

5-7+ years in CRM and/or database management, fundraising technology or customer data leadership roles Proven experience leading enterprise CRM and/or Blackbaud Raiser’s Edge NXT implementations and/or equivalent Experience managing large‑scale integrations and data ecosystems Track record of driving measurable and documented growth through CRM and personalization

Success Metrics (KPIs)

• CRM and/or Blackbaud Raiser’s Edge NXT adoption
• Data quality and completeness
• Donor and fundraising lifetime value (CLV), retention, engagement, revenue, conversion
• Campaign performance and personalization impact
• Donor and Fundraising ROI

Department

University Advancement Digital Strategy and Engagement

Compensation Range

In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $98,000.00 - $133,933.33. This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at: Benefits Guidebook

EEO Statement

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy‑related medical conditions, disability, or any protected military or veteran status. Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.

Jeanne Clery Disclosure

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act.

About Stevens Institute of Technology

Stevens Institute of Technology is a premier, private research university in Hoboken, New Jersey, overlooking the Manhattan skyline. Stevens prepares its more than 8,000 undergraduate and graduate students for an increasingly complex and technology‑centric world, leveraging finance, computing, engineering and the arts to confront the most challenging problems of our time with innovative teaching and research. The university is in the top 1% nationally of colleges with the highest‑paid graduates.