Database and Systems Manager - American Shakespeare Center

Warren Whitney; Staunton (VA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Employer-subsidized health insurance

Paid holidays

Free ASC tickets

Job summary

The American Shakespeare Center in Staunton, VA seeks a Database & Systems Manager to steward ASC’s data and technology environment, including PatronManager CRM, reporting, integrations, and core systems. Reporting to and in collaboration with the Executive Artistic Director, you’ll partner with every department to keep our data accurate and our decisions informed.

This is a full-time, on-site role with occasional evenings.

Qualifications

• 2+ years of experience administering databases, CRM, or IT systems.
• Strong analytical and reporting skills; able to translate data into recommendations.
• Curiosity and initiative to solve problems independently.
• Detail-oriented and tech-savvy; able to learn new tools quickly.
• Proven ability to communicate and collaborate across teams.
• Bonus: PatronManager or Salesforce, nonprofit or performing arts, fundraising/ticketing systems, data integrations and reporting tools; higher ed degree in related field.

Responsibilities

• Own PatronManager, our CRM and ticketing platform: administration, data standards, user access, problem-solving, and staff training.
• Manage technology vendor relationships, integrations, contracts, troubleshooting and administration—including FormAssembly, Conga, iWave, STS Gift Cards, PatronPoral and Vatic.
• Build and maintain ticketed events, the public ticketing site, online forms, payment systems, and automated patron emails.
• Shape ticket pricing, discounts, and membership strategy, including dynamic pricing, using sales and audience data.
• Create and maintain dashboards and reports for leadership, the Board, and other departments.
• Reconcile sales and revenue data with Finance, prepare monthly reporting, support annual audit and budgeting processes.
• Create and maintain ASC’s data and technology policies and procedures and train staff on usage.
• Establish and enforce data-quality standards and conduct regular audits.
• Lead administration of other key operational technologies, such as Google Workspace and WordPress.
• Liaise with external IT partner on administration of staff technology, assets, systems, and IT security.
• Evaluate our data and technology environment and make recommendations to leadership for enhancement.

Skills

Database admin

CRM administration

Data reporting

Tools

PatronManager

Google Workspace

WordPress

Job description

We are seeking the next Database & Systems Manager for our client, the American Shakespeare Center (ASC), in beautiful Staunton, VA.

Be the data behind the magic.

Truly one-of-a-kind, ASC performs repertory in the Blackfriars Playhouse, a re-creation of Shakespeare's Indoor Theatre that has delighted hundreds of thousands of guests from all over the world.

As Database & Systems Manager, you’ll steward ASC’s data and technology environment, from PatronManager, our CRM and ticketing platform, to reporting, integrations, and core systems. Reporting to and in collaboration with the Executive Artistic Director, you’ll partner with every department to keep our data accurate and our decisions informed.

WHAT YOU’LL DO

• Own PatronManager, our CRM and ticketing platform: administration, data standards, user access, problem-solving, and staff training
• Manage our technology vendor relationships, integrations, contracts, troubleshooting and administration-including FormAssembly, Conga, iWave, STS Gift Cards, PatronPoral and Vatic
• Build and maintain ticketed events, the public ticketing site, online forms, payment systems, and automated patron emails
• Shape ticket pricing, discounts, and membership strategy, including dynamic pricing, using sales and audience data
• Create and maintain dashboards and reports for leadership, the Board, and other departments
• Reconcile sales and revenue data with Finance, prepare monthly reporting, support the annual audit and budgeting processes
• Create and maintain ASC’s data and technology policies and procedures and train staff on usage
• Establish and enforce data-quality standards and conduct regular audits
• Lead administration of other key operational technologies, such as Google Workspace and WordPress
• Liaise with external IT partner on administration of staff technology, assets, systems, and IT security
• Evaluate our data and technology environment and make recommendations to leadership for enhancement

YOU HAVE

• 2+ years of relevant experience administering databases, CRM, or IT systems
• Strong analytical and reporting skills, and the ability to turn data into clear recommendations
• Curiosity and the initiative to solve problems independently
• A detail-oriented, tech-savvy approach
• Proven ability to communicate and collaborate across teams
• Bonus: PatronManager or Salesforce, nonprofit or performing arts, fundraising and/or ticketing systems, data integrations and reporting tools, Google Workspace or WordPress administration experience; higher ed degree in related field.

Experienced administrators and curious data people ready to take ownership are both welcome.

THE DETAILS

• $45,000-$48,000 annual salary, commensurate with experience.
• Full-time, primarily on-site at ASC with work hours & location flexibility.
• Occasional evenings/weekends.
• Employer-subsidized health insurance, optional vision/dental/life, paid holidays, free ASC tickets.

ABOUT THE AMERICAN SHAKESPEARE CENTER

The American Shakespeare Center (ASC) is a nonprofit theatre company based in Staunton, Virginia and home to the world’s first recreation of Shakespeare’s Blackfriars Playhouse.

ASC advances understanding, imagination, and community by illuminating Shakespeare through performance, research, and education in the Blackfriars Playhouse and beyond.

ASC produces year-round repertory theatre, educational programming, tours, workshops, camps, and community engagement initiatives rooted in the power of shared live performance.

ASC values and supports collaboration, inclusion, and work/life balance. Our home in Staunton, VA, embodies these values through its livable, walkable downtown, low cost of living, diverse arts opportunities, easy access to cities like Richmond, Charlottesville, and Washington, D.C., and abundant outdoor activities in the surrounding Blue Ridge and Allegheny Mountains.

EQUAL OPPORTUNITY

The American Shakespeare Center is an equal opportunity employer and does not discriminate on the basis of any protected characteristic under applicable law.

Questions: Lacey McCraw, [e-mail]

Background & Drug Screening Disclaimer

Offer conditioned on passable background checks including criminal background checks, education verification and reference checks