Data Support Specialist

Micro Quality Calibration, Inc.; Los Angeles (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Referral bonuses

Team appreciation

Holiday events

Team outings

Job summary

Micro Quality Calibration, Inc. in Chatsworth or Cypress, CA is seeking a Data Support Specialist to maintain and support its SQL-based database system that underpins lab operations, shipping, customer service, and sales.

This role focuses on troubleshooting, documentation, and workflow improvements in a highly customized environment, with training provided. The position requires effective communication and organization, plus the ability to handle multiple priorities and deadlines in a growing

Qualifications

• Minimum 2 years of technical support experience with an RDBMS.
• Experience with MySQL, SQL Server, Oracle, or SQLite.
• Bachelor's degree in CS, IS, or a related field.
• Strong troubleshooting and problem-solving skills.
• Ability to support both technical and non-technical users.
• Strong communication, organization, and time management skills.
• Ability to document processes clearly and accurately.
• Detail-oriented with multi-priority and deadline management.
• Incentives & recognition program: referral bonuses, team events.

Responsibilities

• Serve as primary support for the company’s SQL-based RDBMS.
• Troubleshoot functional, performance, and UI issues for internal users.
• Maintain data integrity, accuracy, and system reliability.
• Implement and support configuration changes as business needs grow.
• Log and manage support requests using Jira or similar tools.
• Test updates, patches, and releases before production.
• Maintain vendor relationships and follow up on issues.
• Develop knowledge of database tables, fields, and workflows.
• Create system documentation and end-user training materials.
• Train users and support system adoption across departments.
• Manage user access, roles, and credentials.
• Monitor system logs for usage, audits, and changes.
• Maintain sandbox environments and refresh cycles.
• Maintain backups and recovery readiness.
• Collaborate across ops, shipping, customer service, and sales to improve workflows.
• Communicate issues, enhancements, and priorities to the manager.
• Support multiple locations including remote or occasional on-site travel.

Skills

RDBMS support

MySQL

SQL Server

Oracle

SQLite

Troubleshooting

User support

Documentation

Time management

Communication

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Jira

Job description

We’re rapidly growing and expanding nationwide, offering opportunities from entry-level to senior leadership. Join a company that values precision, innovation, and its people—and grow your career here!

Job Title: Data Support Specialist

Location: Chatsworth or Cypress, CA (hybrid, mandatory in-person training)

Job Type: Full-time, Monday-Friday 8:00am- 5:00pm

Pay rate: $70,000- 80,000 (DOE)

Company Overview:

Founded in 1978, Micro Quality Calibration (MQC) is one of the largest privately owned metrology and calibration organizations on the West Coast, serving aerospace, defense, medical, automotive, and advanced manufacturing industries. We support thousands of customers nationwide with services performed to NIST traceable standards under A2LA ISO/IEC 17025 and ANSI/NCSL accreditation.

Position Overview:

We are seeking a Database Support Specialist reporting to the Technology Program Manager and serving as the primary point of contact for day-to-day support of the company’s database system, which supports lab operations, shipping & receiving, customer service, and sales.

This role is best suited for someone who thrives in a support-focused environment and enjoys troubleshooting, documentation, and workflow improvement. The environment is highly customized and training will be provided Experience working with relational database systems is helpful for understanding the technical environment and workflows this role supports

Responsibilities:

• Serve as primary support contact for the company’s SQL-based RDBMS
• Troubleshoot functional, performance, and UI issues for internal users
• Maintain data integrity, accuracy, and system reliability
• Implement and support system configuration changes as business needs evolve
• Log, track, and manage support requests using Jira or similar tools; elevate issues as needed
• Test system updates, patches, and releases prior to production deployment
• Maintain strong vendor relationships and follow up on open issues
• Develop and maintain knowledge of database tables, fields, and workflows
• Create and maintain system documentation and end-user training materials
• Train users and support system adoption across departments
• Manage user access, roles, and credentials
• Monitor system logs for usage, audits, and configuration changes
• Maintain sandbox environments, including access and refresh cycles
• Maintain backups of system configurations and ensure recovery readiness
• Collaborate cross-functionally with operations, shipping/receiving, customer service, and sales to improve workflows
• Maintain communication with the manager on issues, enhancements, and priorities
• Support multiple locations as needed, including remote support or occasional on-site travel

Requirements and Skills:

• Minimum 2 years of technical support experience working with or supporting an RDBMS
• Experience with systems such as MySQL, Microsoft SQL Server, Oracle, or SQLite
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Strong troubleshooting and problem-solving skills
• Ability to support both technical and non-technical users effectively
• Strong communication, organization, and time management skills
• Ability to document processes clearly and accurately
• Detail-oriented with ability to manage multiple priorities and deadlines
• Incentives & Recognition: Referral bonuses, team appreciation, holiday events, team outings.

We are an Equal Opportunity Employer

MQC is an Equal Opportunity and Aff