Data Support Specialist

Viking Range LLC; Buford (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Viking Range LLC in Buford, GA is seeking a desktop IT support professional to provide first and second-level assistance for desktop and database issues, with a focus on Access/SQL and ODBC connectivity.

You will manage Access databases, write queries, assist form design, document solutions, train end-users, and collaborate with IT and business teams to meet data requirements. A 3+ year background and strong troubleshooting skills are required.

Qualifications

• 3+ years of desktop IT support experience.
• Working knowledge of Access/SQL.
• Understanding of database fundamentals (tables, relationships, data types, indexing).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation abilities.
• Windows operating system knowledge.

Responsibilities

• Provide first and second-level technical support for desktop and database-related issues.
• Manage and maintain Microsoft Access databases, including troubleshooting and optimization.
• Write, modify, and optimize Access/SQL queries for reporting and data retrieval.
• Configure and troubleshoot ODBC connections between applications and data sources.
• Assist users with Access form design, macro creation, and data management.
• Document issues, resolutions, and create knowledge base articles.
• Perform regular database maintenance, and integrity checks.
• Collaborate with IT and business teams to understand data requirements.
• Train end-users on database tools and best practices.
• Monitor database performance and identify optimization opportunities.

Skills

Desktop IT support

Access/SQL

Database fundamentals

Troubleshooting

Communication

Windows OS

Education

High School diploma or equivalent

Associate’s degree preferred

Tools

ODBC

SQL Server

MySQL

ETL tools

Job description

Key Responsibilities

• Provide first and second-level technical support for desktop and database-related issues
• Manage and maintain Microsoft Access databases, including troubleshooting and optimization
• Write, modify, and optimize Access/SQL queries for reporting and data retrieval
• Configure and troubleshoot ODBC connections between applications and data sources
• Assist users with Access form design, macro creation, and data management
• Document issues, resolutions, and create knowledge base articles
• Perform regular database maintenance, and integrity checks
• Collaborate with IT and business teams to understand data requirements
• Train end-users on database tools and best practices
• Monitor database performance and identify optimization opportunities

Requirements

• 3+ years of desktop IT support experience
• Working knowledge of Access/SQL
• Understanding of database fundamentals (tables, relationships, data types, indexing)
• Strong troubleshooting and problem-solving skills
• Excellent communication and documentation abilities
• Windows operating system knowledge
• High School diploma or equivalent; associate's degree preferred

Preferred Qualifications

• ODBC connection configuration and troubleshooting experience
• Experience with SQL Server, MySQL, or other relational databases
• Knowledge of ETL processes or data migration
• Microsoft certifications (Access, SQL, or IT Support)
• Experience with data visualization tools