Data Support Engineer – Energy Trading (Houston Onsite)

Vitol; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Vacation

401k with company contributions

Life insurance

Short‑term & Long‑term disability

Job summary

Vitol in Houston, TX, is seeking a proactive Data Support Engineer to join the Vision Data Engineering team. You will support mission-critical data pipelines, collaborate with global teams, and ensure data platform reliability in a fast-paced energy trading environment.

You will troubleshoot incidents, manage service requests, and help continuously improve support processes while working in an in-office, cross-functional setting with regional and global colleagues.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
• 3+ years of experience in application support, preferably within energy trading, financial services, or data-intensive industries.
• Strong understanding of L1/L2 support processes, incident management, and service desk operations.
• Experience supporting data flows & processes (data warehouses, ETL pipelines, reporting tools, or real-time data feeds).
• Ability to understand basic Python code and write scripts to automate data quality checks.
• Proficiency with SQL for data investigation and troubleshooting.
• Familiarity with Linux/Unix and Windows operating systems.
• Experience with monitoring tools such as Datadog, Splunk, Grafana, AppDynamics, or similar.
• Strong analytical and problem-solving skills, with ability to work under pressure and prioritize effectively.
• Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.

Responsibilities

• Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and resolution.
• Monitor data pipeline health, performance, and data flows using monitoring tools and dashboards.
• Respond to and resolve user queries, issues, and service requests in a timely manner, maintaining high customer satisfaction.
• Escalate complex issues to L3 support or development teams, ensuring clear documentation and communication.
• Perform routine operational tasks such as data monitor digest failure notifications, vendor credentials management, batch job monitoring, and data integrity checks.
• Collaborate with business users to understand requirements and provide guidance on data related functionality and best practices.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Identify recurring issues and contribute to root cause analysis and problem management.
• Support incident and change management processes in line with best practices.
• Participate in an on-call rotation and provide after-hours support as required.

Skills

SQL

Python scripting

Data quality checks

Linux/Unix

Windows OS

Monitoring tools

Analytical skills

Excellent communication

Team collaboration

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Datadog

Splunk

Grafana

AppDynamics

ServiceNow

Jira Service Desk

Job description

Vitol in Houston, TX, is seeking a proactive Data Support Engineer to join the Vision Data Engineering team. You will support mission-critical data pipelines, collaborate with global teams, and ensure data platform reliability in a fast-paced energy trading environment.

You will troubleshoot incidents, manage service requests, and help continuously improve support processes while working in an in-office, cross-functional setting with regional and global colleagues.