Data Services Specialist

Briggs Medical Service; Clive (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

Briggs Medical Service seeks a Data Services Specialist to support day-to-day operations and maintain data accuracy across customer and item records. You will handle data requests, account maintenance, digital products, and electronic ordering processes to ensure reliable business operations.

Responsibilities include managing case queues, setting up NetSuite customer accounts, and reviewing web orders. Strong attention to detail and independent judgment are essential as you collaborate with

Qualifications

• Strong attention to detail and the ability to evaluate information and research issues.
• Experience with data management, customer accounts, ERP systems or related business operations preferred.
• Ability to communicate clearly and work with internal/external partners to resolve issues.

Responsibilities

• Manage and prioritize Data Services requests and case queues; resolve data and processing issues.
• Set up and maintain customer accounts in NetSuite; evaluate requested changes.
• Review and manage new web accounts and orders; ensure proper setup before fulfillment.

Skills

Attention to detail

Problem solving

Independent judgment

Analytical thinking

Education

High school diploma

Associate degree

Tools

Microsoft Office

Excel

ERP systems

Job description

Description

SUMMARY

Responsible for supporting the day-to-day operations of Data Services and maintaining the accuracy and integrity of customer, item, and related business data. Manages and resolves Data Services requests in accordance with established procedures and business requirements. Supports customer account and item maintenance, web accounts, digital products, and electronic ordering and invoicing processes. Maintains the data and operational processes necessary to support accurate and efficient business operations across multiple areas of the organization.

Researches and evaluates data and process-related requests, changes and issues to determine appropriate actions and potential impact on related systems and processes. This position requires strong attention to detail, independent judgment, problem-solving skills, and the ability to understand the impact of data and system changes across interconnected business processes. Works closely with internal departments, customers and external business partners to resolve issues and support the ongoing needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data Services Requests and Case Management

Manage and prioritize requests received through internal and external Data Services case queues, evaluating each request to determine the appropriate action and priority. Complete requested updates and changes, research information as needed, resolve data, account and processing issues, and coordinate with appropriate internal or external resources to ensure requests are handled accurately and in a timely manner.

Customer Account Setup and Maintenance

Set up and maintain customer accounts in NetSuite, researching customer information and account relationships to ensure records are accurately structured and coded. Evaluate requested account changes in accordance with established standards, considering the impact of updates on related business processes and systems.

New Web Accounts and Orders

Review and manage new web accounts and related orders, researching customer information and potential duplicate records to determine appropriate account setup or required updates. Complete necessary account setup, updates or other required actions before releasing orders for fulfillment. Monitor orders requiring additional information or action and follow through to ensure they are completed and released in a timely manner.

Data Accuracy and Integrity

Monitor and maintain the overall accuracy and integrity of customer and item data through ongoing validation, research and necessary updates. Proactively identify and resolve data inconsistencies, coding issues and record discrepancies, ensuring information is accurately and consistently maintained to support reliable business processes and reporting.

Item Master Data and Pricing

Create and maintain item master data based on information provided by Marketing, reviewing requests for accuracy and completeness and ensuring all required information is obtained prior to setup. Process vendor cost, base pricing and tier pricing updates provided by Marketing, ensuring changes are accurately implemented and maintained within NetSuite.

Briggs Digital Products

Manage the day-to-day fulfillment and support of Briggs digital products, including reviewing license agreements and customer information to verify licensing requirements and ensure products are appropriately licensed by location. Complete digital product fulfillment by providing customer access and instructions, as well as providing ongoing support for digital access. Manage the process for digital form and manual updates, including determining active subscribers, updating customer web accounts with revised content, and notifying customers of updates and access information.

Electronic Ordering and Invoicing

Support day-to-day electronic ordering and invoicing processes, including monitoring B2B/EDI transactions, researching and resolving errors and exceptions, and maintaining accurate customer and trading partner setup. Assist with onboarding and ongoing support for customers and trading partners using electronic ordering and invoicing to ensure transactions process accurately and efficiently.

Drop-Ship Order Management

Manage the drop-ship order process from order review through shipment and billing. Serve as the primary operational contact for drop-ship vendors, coordinating purchase orders, shipping requirements and order status. Review and approve drop-ship orders, monitor shipment and delivery, and complete required NetSuite processing to ensure accurate and timely customer billing.

Audit and Data Validation

Review daily audit and validation reports to identify missing, inaccurate or inconsistent data and setup. Research identified items to determine whether updates are required and complete necessary changes to maintain accurate customer, item and related business data.

Customer Web Account Support

Manage customer web account setup and ongoing support, including researching account information, maintaining accurate account setup, resetting access and assisting customers with web account access and functionality. Research and resolve access or account-related issues as needed.

Cross-Functional Collaboration

Work closely with internal departments, customers and external business partners to research and address customer account, order, data and processing needs. Provide Data Services expertise and support, coordinate with appropriate parties as needed, and follow through to ensure requests and required actions are completed.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required. Associate degree and/or two or more years of related experience preferred. Equivalent combinations of education and experience will be considered. Experience with data management, customer account maintenance, ERP systems or related business operations preferred.

LANGUAGE SKILLS

Ability to read, understand and interpret business documents, procedures, agreements and system-related information. Ability to communicate clearly and professionally in writing and verbally with employees, customers and external business partners. Ability to explain information, ask appropriate questions, clarify requirements and communicate effectively when handling requests and resolving issues.

MATHEMATICAL SKILLS

Ability to perform basic mathematical calculations and work accurately with numerical data, including pricing, costs, rates and percentages.

REASONING ABILITY

Ability to evaluate information, conduct research and apply sound judgment to determine appropriate actions. Ability to identify relationships between data, systems and business processes; recognize potential downstream impacts of changes; and troubleshoot problems involving multiple variables. Ability to prioritize competing requests, make decisions within established guidelines, and recognize when additional input or guidance is needed.

KEY DIMENSIONS

Attention to detail and accuracy, independent judgment and decision making, problem solving and analytical thinking, organization and prioritization, accountability and follow-through, initiative, adaptability and flexibility, effective communication, collaboration and relationship building, and the ability to understand and manage interconnected data, systems and business processes.

OTHER QUALIFICATIONS

Proficiency with Microsoft Office applications, particularly Word and Excel, and the ability to effectively work within ERP and other business systems. Ability to learn new applications, processes and system functionality as business needs evolve. Strong organizational skills with the ability to manage multiple priorities and recurring responsibilities while maintaining accuracy and meeting deadlines. Ability to manage day-to-day responsibilities with limited supervision and follow through on work to completion.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.