Data Services Client Success Specialist

ICE Clear Europe Limited; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

ICE Clear Europe Limited in Jacksonville, FL, is seeking a dynamic Client Support Specialist. In this key role, you will deliver high-quality technical support and financial data to clients globally. Responsibilities include troubleshooting inquiries, managing client communications, and supporting first-contact resolution goals.

The ideal candidate should possess a bachelor's degree in a related field and have 2+ years of experience in client support. Strong communication and analytical skills are essential, along with proficiency in Salesforce and Microsoft Excel.

Qualifications

• 2+ years of experience in client support, data operations, or financial services.
• Exceptional written and verbal communication skills in English.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Troubleshoot and resolve client issues efficiently.
• Log, track, and manage client interactions in CRM.
• Partner with cross-functional teams to drive issue resolution.

Skills

Technical expertise

Client service

Communication skills

Analytical capabilities

Microsoft Excel

Education

Bachelor’s degree in Business, Finance, Economics, or IT

Tools

Salesforce

ServiceNow

Job description

ICE Clear Europe Limited in Jacksonville, FL, is seeking a dynamic Client Support Specialist. In this key role, you will deliver high-quality technical support and financial data to clients globally. Responsibilities include troubleshooting inquiries, managing client communications, and supporting first-contact resolution goals.

The ideal candidate should possess a bachelor's degree in a related field and have 2+ years of experience in client support. Strong communication and analytical skills are essential, along with proficiency in Salesforce and Microsoft Excel.