Global Data Services Client Support Specialist

ICE; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

ICE in Jacksonville, Florida is looking for a Client Support Specialist to deliver high-quality technical support and financial data service to clients. This position is integral to our front-line support, ensuring timely resolution of client inquiries through collaboration with internal teams.

Ideal candidates will have a Bachelor's degree in a relevant field and over 2 years of client support experience, with strong problem-solving skills and a client-focused approach.

Qualifications

• 2+ years of experience in client support, data operations, or financial services.
• Proven ability to collaborate across teams and adapt quickly.
• Demonstrated proficiency with AI tools for process automation.

Responsibilities

• Troubleshoot and resolve client issues efficiently.
• Log, track, and manage all client interactions within the CRM system.
• Analyze data to validate issues and support resolution efforts.

Skills

Exceptional written and verbal communication skills

Strong organizational and time management skills

Strong analytical and problem-solving capabilities

Client-focused mindset

Proficiency in Microsoft Office Suite and Excel

Education

Bachelor’s degree in Business, Finance, Economics, Information Technology, or a related field

Tools

Salesforce

ServiceNow

Job description

ICE in Jacksonville, Florida is looking for a Client Support Specialist to deliver high-quality technical support and financial data service to clients. This position is integral to our front-line support, ensuring timely resolution of client inquiries through collaboration with internal teams.

Ideal candidates will have a Bachelor's degree in a relevant field and over 2 years of client support experience, with strong problem-solving skills and a client-focused approach.