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Floor & Decor Holdings Inc. is seeking a Data Scientist, Digital ML to develop, deploy, and maintain machine learning models that enhance the digital shopping experience on flooranddecor.com and mobile apps.
You will work with cross-functional teams to improve search, recommendations, and product discovery while ensuring model quality and governance. The role focuses on live customer-facing ML in e-commerce, applying LLMs and embeddings, monitoring models in production, and driving measurable
The Data Scientist, Digital Machine Learning (ML), develops, deploys, and maintains ML models that support Floor & Decor's digital customer experience across flooranddecor.com, FND apps, and omnichannel digital shopping tools. Areas of responsibility include personalization and recommendations, product search and discovery, product data enrichment, and customer intent signals. Working cross-functionally with Ecommerce Product, Engineering & Analytics, Data Engineering, Merchandising, and Digital Marketing, this role advances models from development through production deployment, monitoring, and continuous improvement. The position adheres to the team's technical standards and partners closely with the Senior Data Scientist, Digital, to deliver measurable improvements in how customers find, evaluate, and select products.
Build and maintain recommendation models across site and app, including similar products, "complete the project" recommendations (e.g., tile with the setting materials, tools, and underlayment the project requires), and continue-your-project experiences. Develop session-based models that infer shopper intent (project type, style, DIY vs. Pro, stage in the purchase journey) for anonymous and infrequent visitors. Rank content, offers, and modules across the home page, category and product pages, and app. Contribute to product search improvements, including query classification, synonyms, and relevance evaluation. Apply LLMs and embeddings to enrich product attributes that improve search, filtering, and recommendations, with quality checks on technical specifications, and support evaluation of LLM-powered features by building evaluation sets and reviewing output quality. Produce digital propensity and intent scores (e.g., sample-to-purchase conversion, Pro identification) for the site, app, and marketing systems leveraging enterprise customer segments from Customer Analytics & Insights rather than building parallel segmentation. Contribute to shared ML assets that carry across Ecommerce platform and vendor changes, and support vendor evaluations with analysis on Floor & Decor data. Bring personalization, search, and recommendations to Floor & Decor's upcoming PRO app, using Pro purchase history, project patterns, and loyalty data to drive app adoption, engagement, and share of wallet with Pro customers. Deploy and operate models on Databricks following team standards; monitor performance, data quality, and drift, and retrain as needed. Partner with Data Engineering, Product, and Engineering on the data and event tracking needed to train and measure models. Design and analyze A/B tests for model-driven features and measure incremental impact on conversion, average order value, and engagement. Standard digital performance reporting is owned by Ecommerce Analytics. Communicate results, tradeoffs, and recommendations to product teams and business stakeholders in a clear, actionable way. Maintain clear documentation of methodologies, model assumptions, and limitations, and participate in code and design reviews. Stay abreast of industry trends and best practices in personalization, search, recommender systems, and applied data science. Be compliant with all appropriate Privacy Preferences, Responsible AI, and Security protocols, including customer consent and preference requirements for personalization.
Travel may be required, typically less than 10%, including occasional air and car travel.
The role is based in the Store Support Center in Atlanta, GA. Work is primarily sedentary, involving extended periods of sitting at a computer, with occasional walking or standing. The work environment is typically quiet to moderate.
Sedentary work – ability to exert up to 10–20 lbs. occasionally and negligible force frequently to lift, carry, push, or pull objects.
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. TIME, TALENT & TEAMWORK The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.
Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.