Data Scientist, Customer & Agent Solutions (ML/Analytics)

Capgemini; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Grocery vouchers

Job summary

OurClient in the United States is seeking a Data Scientist to develop predictive and prescriptive analytics, driving insights for customer and agent solutions. You will combine deep ML and statistical skills with strong communication to influence business decisions.

Responsibilities include deploying scalable models, partnering with stakeholders, and mentoring teammates, while working across CAS to improve retention and operational performance.

Qualifications

• Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Computer Science, or a related quantitative field.
• 3+ years of experience in Data Science, Advanced Analytics, Machine Learning, or a related field.
• Experience with: Python (4-6 years), Advanced SQL (7+ years), GitHub (1-3 years), Microsoft Office Suite (7+ years), Databricks exposure (1-3 years).
• Fluent English communication skills.

Responsibilities

• Develop and deploy predictive and prescriptive analytics models to support customer and agent-related business initiatives.
• Apply machine learning, statistical analysis, and data mining techniques to solve complex business problems.
• Analyze large datasets to uncover trends, opportunities, and actionable recommendations.
• Design, build, and maintain scalable, production-ready analytical solutions.
• Partner with business stakeholders to translate objectives into analytical approaches and success metrics.
• Collaborate with Data Engineering, IT, and Analytics teams on model deployment and optimization.
• Present findings and recommendations to technical and non-technical audiences.
• Support business areas focused on customer retention, servicing, operational performance, lead optimization, and agent effectiveness.
• Mentor junior team members and contribute to analytics best practices.

Skills

Python

SQL

Machine Learning

Statistics

GitHub

MS Office

Databricks

Fluent English

Education

Bachelor's degree in Data Science/Statistics/CS

Tools

Databricks

GitHub

Microsoft Office

Job description

OurClient in the United States is seeking a Data Scientist to develop predictive and prescriptive analytics, driving insights for customer and agent solutions. You will combine deep ML and statistical skills with strong communication to influence business decisions.

Responsibilities include deploying scalable models, partnering with stakeholders, and mentoring teammates, while working across CAS to improve retention and operational performance.