Data Scientist

TechDigital Group; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Specialist to enhance their cloud infrastructure services. In this role, you will provide critical support for on-call escalations, conduct root cause analysis, and ensure adherence to quality standards and regulatory requirements. You will work on value-adding activities such as knowledge management and training, all while striving for a positive customer experience. If you have strong technical troubleshooting skills and a solid background in IT Service Management and SAP solutions, this is the perfect opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• Strong knowledge of IT Service Management and SAP Basis.
• Hands-on experience with SAP release upgrades and cloud infrastructure.

Responsibilities

• Provide support for on-call escalations and root cause analysis.
• Ensure positive customer experience and adhere to quality standards.

Skills

IT Service Management

Technical Troubleshooting

Cloud Architecture

SAP Basis

SAP Applications

Infrastructure Operations

Network Management

Load Balancer Topics

Tools

SAP HEC

SAP S/4HANA

Azure

AWS

GCP

Job description

Job #: 1124
Pay Rate: Not Specified
Job type: contractor
Location: Allegany, NY

Responsibilities:

1. Provide support for on-call escalations and conduct root cause analysis of given issues.
2. Independently resolve tickets within the agreed SLA of ticket volume and time.
3. Adhere to quality standards, regulatory requirements, and company policies.
4. Work on value-adding activities such as knowledge base update & management, training freshers, and coaching analysts.
5. Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Qualifications:

1. Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
2. Hands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customers.
3. Working experience with SAP HEC, SAP S/4HANA, or any other cloud solution.
4. Hands-on experience with infrastructure operations, network, interfaces, and load balancer topics.
5. Strong technical troubleshooting skills with the ability to quickly form the big picture before surmising a path to a solution.
6. Cloud architecture and IT technical infrastructure know-how.
7. Knowledge of/certification in one of Azure, AWS, or GCP fundamentals.