Data-Savvy Customer Engineer & Content Creator

Jobtailor; California (MO); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Jobtailor in the United States seeks a data-savvy professional to be the primary contact for technical questions, develop use cases, and support customers via chat, email, and Slack. You will collaborate with Sales, Product, and Customer teams to identify product gaps, create demo content, and share feedback while staying current with the latest data stack developments.

The role requires 2+ years in data science/analytics, strong communication, and a collaborative mindset; some offices may

Qualifications

• 2+ years of experience as a working data scientist, analyst, or analytics engineer using SQL and Python
• Beyond-the-basics experience with data science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools
• Analytical thinking ability to troubleshoot complex problems
• Strong track record of talking to customers and solving their problems
• Excellent communication, empathy, feedback-sharing, and relationship-building skills
• High rate of learning, natural curiosity, and eagerness to debate opinions to find truth
• Passion for teamwork and willingness to provide honest feedback
• If based in San Francisco or New York City, willingness to work in the office at least 2 days per week
• Experience in a user-facing technical capacity, such as Data Consultant or Customer Engineer
• Familiarity with the contemporary data stack across ETL, storage, BI, and ML
• Ability to stay up to date with new data-stack developments

Responsibilities

• Serve as a primary contact for technical questions and use case development throughout the user lifecycle
• Provide customer support through chat, email, and Slack
• Understand different Hex user needs and anticipate future questions
• Develop technical content, including demo projects, documentation, and videos
• Identify product weaknesses and common pain points
• Provide feedback and suggestions to the Product team
• Troubleshoot complex problems, investigate bugs, and develop creative Hex workflows
• Work closely with Sales, Product, and Customer teams to understand users and communicate Hex's capabilities

Skills

SQL

Python

Data science tooling

Customer Support

Analytical Thinking

Tools

Jupyter Notebooks

ETL

Data Storage

BI Tools

ML

Job description

Jobtailor in the United States seeks a data-savvy professional to be the primary contact for technical questions, develop use cases, and support customers via chat, email, and Slack. You will collaborate with Sales, Product, and Customer teams to identify product gaps, create demo content, and share feedback while staying current with the latest data stack developments.

The role requires 2+ years in data science/analytics, strong communication, and a collaborative mindset; some offices may