Data Reporting Technician

City of Fort Worth; Fort Worth (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Data Reporting Technician for the Police Department’s Police Data Reporting Unit. The role focuses on handling a high volume of citizen inquiries, documenting offenses, and maintaining records across police data systems.

Qualifications include a high school diploma or GED and 2 years of related clerical or data reporting experience; bilingual English/Spanish is preferred. Evening, weekend, and holiday shifts may be required.

Qualifications

• High School Diploma or GED.
• Two years of directly related clerical or data reporting experience.

Responsibilities

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Record detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determining elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintaining and updating complex computer systems; processes forms, reports and preparing general correspondence: research computer generated files and records.
• Responding to customer inquiries in a timely manner and efficient manner; resolving problems within area of assignment; explains applicable policies and procedures.
• Maintaining detailed and accurate files and records of police offense reports and correspondence.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

Job description

Pay Range: $18.32 - $22.90/hr.

Job Posting Closing on: Tuesday, September 15, 2026

Workdays & Hours: Shift hours vary: 7:00AM – 3:00PM, 3:00 PM-11:00 PM, 11:00PM – 7:00AM

This position will be required to work 1st, 2nd, or 3rd shift, weekends, and holidays. Also work in inclement weather as needed. This is a 24-hour 7 day a week operation including weekends and holidays.

Shift Differential Pay

• $0.75/hour for 2nd Shift
• $1.50/hour for 3rd

Benefits for this position include

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Data Reporting Technician job is available with the City of Fort Worth Police Department – Police Data Reporting Unit. This position will primary be responsible for performing a wide variety of general customer services in support of the Police Department to include responding to questions and inquiries from the general public regarding program operations.

Minimum Qualifications

• High School Diploma or GED.
• Two (2) years of directly related clerical or data reporting experience.

Preferred Qualifications

• Bilingual skills (English/Spanish).
• Two (2) years plus of high – volume call center, public contact, and data entry.
• Experience in preparing / transcribing reports.
• Knowledge of Records Enterprise or other Police Records Management Systems, CAD systems and Texas Penal Code.
• Prior law enforcement experience.

The Data Reporting Technician Job Responsibilities Include

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Record detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determining elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintaining and updating complex computer systems; processes forms, reports and preparing general correspondence: research computer generated files and records.
• Responding to customer inquiries in a timely manner and efficient manner; resolving problems within area of assignment; explains applicable policies and procedures.
• Maintaining detailed and accurate files and records of police offense reports and correspondence.

Working Conditions and Physical Demand

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.