Data Quality Specialist

Volunteers of America Los Angeles; Lancaster (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

VOALA is seeking a Data Quality Specialist to maintain client and family data across the program. The role involves ensuring data accuracy, documentation standards, and timely reporting to support shelters and funders.

Responsibilities include entering and reviewing records, training staff on HMIS, generating reports, and coordinating with case managers to meet data intake requirements. This is a on-site position in the Los Angeles area.

Qualifications

• Must have basic data entry and reporting experience.
• High attention to detail and accuracy in records.
• Experience with HMIS or similar systems is a plus.

Responsibilities

• Verifies, corrects and enters participant information into centralized database.
• Documentation review to ensure files are complete, correctly filled, signed and orderly.
• Monitors database reports for consistency with hardcopy records and logs.
• Runs and exports reports to support shelter management and program/funder needs.
• Coordinates with Case Managers and Intake staff to ensure data intake requirements are met.
• Trains staff on HMIS and serves as a subject matter expert for the system.
• Assists with audits, monitoring visits, and data-related program tasks.

Skills

Data entry

Reporting

Quality assurance

Train staff

Education

High School Diploma or equivalent

Tools

HMIS

Adsystech

Clarity

Job description

VOALA

Helping Our Most Vulnerable Change Their Life Stories

About Us

VOALA

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE:

$23.08 - $24.30 Per Hour

BENEFITS:

VOALA offers competitive medical, dental, vision and retirement benefits

Job Summary And Purpose

The Data Quality Specialist will maintain data for clients and families that have accessed the program. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable

Duties And Responsibilities

• Verifies, corrects and enters participant information into centralized database;
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors database reports to assure consistency with hardcopy records and other logs
• Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
• Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
• Trains staff on database and answers questions relating to the system
• Supports any technical and reporting issues for the Program;
• Assists with program funder audits and monitoring visits;
• Attends conferences and regular meetings with database contractors and Funder staff
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Exports data and upload to Funder repository as directed
• Other duties as may be required to support the program with database and information system expertise.

Essential Duties

• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors accuracy of system reports, verifies database matches hard copy records.
• Creates reports to support Program Manager, shelter management and case managers
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
• Trains program staff on HMIS, subject matter expert for staff
• Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder
• Exports data and upload to Funder repository monthly
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Other duties as required (subject to change based on the needs of the organization).
• Occasionally assist with special events and public functions

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Education

• High School Diploma or equivalent

Experience

• 1-year experience operating/maintaining database

Preferred Qualifications

• Bachelor's degree preferred
• U.S. Veteran preferred.
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.w

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.