Data Programmer Specialist

JLS Mailing Services; Brockton (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

JLS Mailing Services is seeking a Data Processing Lead to coordinate the inbound customer data workflow, manage the Data Processing team, and drive process improvements. The role involves partnering with Sales, Account Management, and technology vendors to ensure accurate data processing and secure handling of client information.

The ideal candidate will have strong analytical skills, excellent communication, and a proven track record in data processing environments.

Qualifications

• Bachelor's degree or equivalent related work experience.
• Strong analytical thinking and detail orientation.
• Experience with data processing and workflow management is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Engage the Data Processing team and software applications to process inbound customer data files with accuracy.
• Analyze workflow, identify improvement opportunities, ensure compliance and data security.
• Lead project management, training, and documentation; mentor team members.
• Schedule work orders with department and coordinate with Sales and Account Management.
• Troubleshoot non-routine data processing issues and interface with vendors for implementations.
• Develop analytics and key metrics on cost, quality, time and efficiency.
• Participate in budgeting for data processing time and costs.
• Ensure SOC II Type II and HIPAA controls for data privacy.

Skills

Detail oriented

Analytical thinking

Problem solving

Customer service

Verbal and written communication

Self-motivation

Adaptability

Workflow understanding

Education

Bachelor's degree or equivalent

Tools

Outlook

MS Office

Word

Excel

Access

Job description

Essential Duties and Responsibilities: The objective of this position is to successfully engage the Data Processing team and software applications in order to process inbound customer data files without errors. The position is also responsible for analyzing workflow, improvement opportunities, departmental compliance, and data security. This candidate will lead the technical group in project management, training, documentation and provide mentoring to team members as needed. Responsibilities Receive and review inbound work orders from Sales and Account Management's Midnight software Partner with the team in helping to schedule work orders with the department Process data files which are supplied by customers via email, SFTP or other means Trouble shooting issues which arise when processing customer data - particularly those which are not routine Establish analytics/key metrics within the Department which indicate the ongoing successes and opportunities for cost savings, job quality, processing time and efficiency Interface with vendors involved in technology implementation or ongoing maintenance in order to successfully install solutions in the department Regularly engage in customer meetings/calls in order to clarify data requirements, timelines, or other items essential to quality processing of client data into the Production floor To ensure profitability, this position will also assist with budgeting of data processing time and costs. Upon observation of data flowing thru the production floor, this individual may draw patterns from this information in order to help the Production Floor or our customers to process jobs more efficiently Serve as specialist on the Mail.dat preparation process Ensure that all data files and related privacy information from within JLS as well as from JLS customers and vendors is treated securely as required by SOC II Type II and HIPAA controls Other duties performed as required by Management Requirements: Ability to develop a working knowledge of the Mailing Services production departments and the downstream workflow from Data Processing Detail oriented, analytical thinking Strong problem identification and objection resolution ability Customer service aptitude in difficult customer circumstances (i.e. collections) Excellent listening, verbal and written communication skills Self-motivated with high energy and drive to succeed; willing to step into other roles to learn and advance Ability to embrace change and learn quickly Ability to understand requirements of mailing from the US Postal Services Potential growth in people leadership Education and/or Work Experience: Bachelor's Degree or equivalent related work experience Print and Mail Industry experience is strongly preferred but Not Required Excellent Verbal And Written Communication Skills, including ability to effectively communicate with internal and external customers Previous computer proficiency in most major Microsoft applications such as Outlook and the MS Office suite Computer skills, in particular - Word and Excel, Access also helpful Experience with order management software and knowledge of data processing applications - e.g., Racami, Planet Press, BCC - which are core to the processing of customer data files Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service to employees and customers Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Minimum 5-7 years of relevant work experience with progressive responsibility helpful