Data Processing Supervisor

RR Donnelley & Sons; Monroe (WI); On-site; USD 57,300 - 87,100; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid time off

Tuition assistance

Job summary

RR Donnelley & Sons is hiring a Data Processing Supervisor in Monroe, WI. This role requires managing document handling operations, ensuring data quality, and leading a team focused on data conversion processes. Candidates need to have at least 3 years of relevant experience, with a background in data processing and document management. Benefits include competitive pay, medical coverage, and a 401(k) with match. RRD promotes an inclusive workplace culture and values diversity.

Qualifications

• Minimum of 3 years of experience in data processing, document management, or production.
• At least 1 year in a supervisory or team lead role.
• Knowledge of security and compliance best practices.

Responsibilities

• Manage end-to-end process for handling returned mail and survey results.
• Ensure compliance with customer SLAs and regulatory requirements.
• Supervise team performance and training.

Skills

Data processing

Document management

Team leadership

Organizational skills

Problem-solving

Education

High School Diploma or GED

Bachelor's degree in Business Administration or Operations Management

Tools

Data management systems

Scanning technology

Job description

RR Donnelley is looking for a Data Processing Supervisor to join the team at the Monroe, WI location!

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Summary

The Data Processing Supervisor is responsible for overseeing daily operations related to complex document handling and data conversion, including leading a team dedicated to receiving, sorting, and converting physical returned mail and survey results into accurate, actionable electronic data files for the end-customers. The supervisor is also tasked with ensuring operational efficiency, data quality, security, and strict adherence to service level agreements (SLAs).

Responsibilities

• Operations & Processing
  • Manage the end-to-end process for handling both returned mail and physical survey results; from physical receipt, sorting, and scanning, to data entry and conversion into required electronic formats for the end-customers.
  • Oversee the capture, validation, and preparation of survey results, ensuring data is accurately converted and formatted into final electronic data files (e.g., CSV, delimited files) ready for end-customer delivery.
  • Ensure the physical security of all sensitive documents and the electronic security and privacy of converted customer data.
  • Oversee the quality assurance process to guarantee the accuracy and integrity of all data converted from physical documents.
  • Identify bottlenecks and inefficiencies in document handling and data conversion workflows and implement solutions to optimize processes.
• Compliance & Reporting
  • Maintain strict compliance with all customer SLAs, regulatory requirements, and internal security protocols.
  • Generate regular reports on team performance, productivity, mail/document volume, error rates, and progress toward operational goals.
  • Serve as the primary escalation point for complex processing issues or discrepancies.
  • Calculate and prepare new customer pricing proposals; perform pricing audits to ensure alignment with targets and overhead expenses; prepare invoicing documentation based on processed volumes and established contract rates.
• System & Equipment
  • Ensure the team effectively utilizes all necessary equipment and software systems required for data conversion and workflow management.
  • Collaborate with IT or technical support teams on system maintenance, troubleshooting, and upgrades.
• Team Leadership & Management
  • Supervise a team of associates, including scheduling, performance management, training, and professional development.
  • Monitor team workload and workflow to ensure timely processing and achievement of productivity and quality targets.

Qualifications

• Minimum of a High School Diploma or GED is required. Bachelor's degree preferred in Business Administration, Operations Management, or related field.
• Minimum of 3 years of experience in data processing, document management, mailroom operations, or a production environment.
• Minimum of 1 year of experience in a supervisory or team lead role.
• Demonstrated knowledge of security and compliance best practices related to handling sensitive customer data.
• Strong organizational and problem‑solving skills with a keen attention to detail.
• Experience working with production workflow or data management system.
• Experience with lean manufacturing or process improvement methodologies.
• Familiarity with high‑volume mail sorting and scanning technology.
• Understanding of data conversion techniques and quality control measures for electronic data entry.

Physical Demands

• Frequent sitting
• Occasional standing, walking, twisting, and bending
• Occasional ability to push/pull 5‑10 lbs and 10‑15 lbs

Travel Requirement

Less than 10% travel; possible travel to RR Donnelley corporate or other facilities.

Compensation & Benefits

The pay range for this role at the noted location is $57,300 to $87,100 annually. The actual rate of pay offered may vary based upon education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, overtime, shift differential, call‑in, and stand‑by pay may be offered. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, paternity leave, adoption assistance, and employer/partner discounts.

Equal Opportunity Employer

RRD is an Equal Opportunity Employer, including disability/veterans.

All information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.