Data Operator

Markjames; Philadelphia (Philadelphia County); On-site; USD 21,000 - 34,000; Full time

Job summary

Markjames is seeking a Data Operator to deliver a world-class participant experience while accurately collecting, validating, and processing data in line with SOPs. The role requires attention to detail, professionalism, and effective troubleshooting in a fast-paced setting.

Successful candidates will be dependable, punctual, and capable of escalating issues quickly, collaborating with team leads and client stakeholders to ensure study throughput and data quality.

Qualifications

• Requires a high school diploma or GED.
• At least 1 year in customer service, operations, tech support, data collection, or related field.
• Strong verbal and written communication skills.
• Ability to work independently with high productivity.
• Attention to detail and commitment to quality.

Responsibilities

• Conduct data collection according to SOPs and quality standards.
• Ensure participant interactions are professional and customer-focused.
• Maintain data accuracy and quality throughout collection.
• Follow security, privacy, and confidentiality requirements.
• Monitor schedules and support efficient participant transitions to maintain throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized and professional work environment.
• Document activities, incidents, and operational findings accurately.
• Support continuous improvement and provide feedback on processes.

Skills

Attention to detail

Verbal communication

Written communication

Independent working

Troubleshooting

Education

High School Diploma or GED

Tools

Mac OS

Job description

Availability Required: 7:00 AM - 9:00 PM, seven days per week

Position Summary

The Data Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs).

This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment.

Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client professionally.

Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly.

Key Responsibilities

• Conduct data collection activities according to approved SOPs and quality standards.
• Ensure all participant interactions are professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Follow all security, privacy, and confidentiality requirements when handling sensitive information.
• Monitor participant schedules and support efficient participant transitions to maintain study throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Support continuous improvement initiatives and provide feedback on process enhancements.
• Complete all required compliance and training requirements on time.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
• Adhere to attendance, punctuality, and schedule commitments.

Required Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service, operations, technical support, data collection, or a related field.
• Strong verbal and written communication skills.
• Ability to work independently while maintaining high productivity.
• Demonstrated attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Ability to maintain professionalism under pressure.
• Reliable attendance and punctuality record.
• Ability to follow written procedures and work instructions consistently.

Preferred Qualifications

• Experience working with Mac OS environments.
• Experience in data collection, research, laboratory, or technology-related operations.
• Troubleshooting experience across a variety of devices.
• Experience supporting customers, participants, or end users.
• Understanding of quality assurance and process compliance principles.
• Experience diagnosing and resolving software and hardware issues.
• Experience working with confidential or sensitive information.

Core Competencies

• Mac OS Knowledge and Troubleshooting
• Various Device Troubleshooting
• Process and SOP Compliance
• Attention to Detail
• Quality Focus
• Accountability and Ownership
• Teamwork and Collaboration
• Critical Thinking and Problem Solving
• Sense of Urgency
• Security and Confidentiality Awareness

Success in This Role

• Arrive on time and ready to work.
• Follow SOPs without deviation.
• Maintain high data quality standards.
• Demonstrate strong Mac OS and technical troubleshooting skills.
• Minimize participant wait times and support efficient study operations.
• Communicate proactively and escalated issues appropriately.
• Protect confidential information and maintain security standards.
• Take ownership of their performance and contribute positively to team success.