Data Operations Lead – Program & SLA Champion

Wipro; Pittsburgh (Allegheny County); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Leaves

Job summary

Wipro in Pittsburgh, PA is seeking a Program Lead to oversee daily data collection operations, ensure projects meet SLAs, and drive performance across cross-functional teams. This onsite role focuses on delivering quality outcomes in a fast-paced, metrics-driven environment.

You will be the primary site contact, coaching leads and associates, monitoring workflows, and coordinating onboarding and training while maintaining quality, security standards, and program expectations.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
• Strong leadership skills with the ability to coach, mentor, and develop team members.
• Strong communication, organization, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze performance metrics and meet operational goals.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
• Working knowledge of macOS and Apple devices.
• Ability to perform basic hardware, software, and connectivity troubleshooting.
• Strong customer service and participant-facing communication skills.

Responsibilities

• Lead daily operations to meet productivity, quality, and SLA targets.
• Serve as the primary contact for site operations, communications, and escalations.
• Monitor workflows, staffing, scheduling, and operational performance.
• Track KPIs and identify opportunities for process improvement.
• Partner with leadership to resolve operational issues and minimize business impact.
• Ensure compliance with quality standards, SOPs, security requirements, and program expectations.
• Lead, coach, and develop leads and associates.
• Support onboarding, training, and performance management of team members.
• Monitor throughput, data quality, attendance, and SOP adherence, implementing corrective actions when needed.
• Own participant experience and ensure a professional customer-focused environment.
• Provide hands-on support for basic technical troubleshooting in a macOS-based environment.
• Maintain operational reports, documentation, and performance metrics.
• Collaborate across teams to improve efficiency and program success.
• Drive continuous improvement initiatives and operational excellence.

Skills

Leadership

Communication

Problem solving

Organization

Prioritization

Education

High school diploma or GED

Tools

macOS

Apple devices

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Wipro in Pittsburgh, PA is seeking a Program Lead to oversee daily data collection operations, ensure projects meet SLAs, and drive performance across cross-functional teams. This onsite role focuses on delivering quality outcomes in a fast-paced, metrics-driven environment.

You will be the primary site contact, coaching leads and associates, monitoring workflows, and coordinating onboarding and training while maintaining quality, security standards, and program expectations.