Data Operations Coordinator

New York Botanical Garden; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

15 Vacation Days

13 Paid Holidays

12 Sick Days

Health and Dental Insurance Coverage

401K

Pension Plan

Job summary

New York Botanical Garden is seeking a Data Operations Coordinator to join the Data Strategies & Operations team in New York, NY. You will process daily gifts and membership transactions, support deposits, and assist with reconciliations and data reviews.

The role strengthens team redundancy through cross-training and process documentation. You will maintain donor records, ensure data integrity, and back up daily operations during peak periods.

Qualifications

• Two or more years in data entry or data operations roles.
• Strong attention to detail with recurring processing work.
• Experience with databases/spreadsheets and related platforms.
• Familiarity with Raiser's Edge NXT, Siriusware, Unit4 or Omatic preferred.

Responsibilities

• Process daily gifts and membership transactions with accuracy.
• Prepare weekly departmental deposits and supporting documents.
• Assist with reconciliation and ERP data reviews as needed.
• Support data quality reviews and record cleanup tasks.
• Maintain donor records with attention to duplicates and coding accuracy.
• Back up daily operations during absences and peak periods.
• Document procedures and participate in cross-training.
• Assist testing, cleanup, reporting, and project support for data ops initiatives.
• Respond to routine questions and escalate complex issues appropriately.
• Perform other related duties as assigned.

Skills

Attention to detail

Data entry

Data quality

Organizational skills

Communication

Microsoft Copilot

Microsoft Office

Tools

Raiser's Edge NXT

Siriusware

Unit4

Omatic

Microsoft Copilot

Microsoft Office

Job description

NYBG Job Description

Title

Reports to

Data Operations Coordinator

Associate Director, Data Strategies & Operations

Position Summary:

The Data Operations Coordinator supports the Data Strategies & Operations team by providing consistent daily processing coverage, accurate data maintenance, and operational backup across gift processing, reconciliation support, Siriusware-related workflows, and departmental deposit activity. The position reports to the Associate Director, Data Strategies & Operations and serves as an operational bridge between daily processing needs and system-supported functions. The role is designed to strengthen redundancy across the team while supporting the work of the department and its stakeholders.

Specific Duties & Responsibilities:

• Process daily gifts and membership-related transactions through imports and manual batching, ensuring accuracy, timeliness, and appropriate supporting documentation
• Prepare and support weekly departmental deposit activity, including coordination of supporting documentation and follow-through on routine processing steps
• Assist with reconciliation-related activities, including research, exception and discrepancy handling, and support for ERP-related data review as assigned
• Support ticketing system workflows, digital card processes, and related data quality review, including followup on exceptions and record cleanup
• Maintain constituent and donor records with attention to duplicate management, coding accuracy, gift documentation, and data integrity standards
• Serve as a trained backup for related key daily operations performed by department staff to ensure coverage during absences or peak-volume periods
• Document procedures, update process notes, and participate in cross-training to support consistent team coverage and operational resilience
• Assist with testing, cleanup, reporting, and project support related to CRM, middleware, ticketing, and other data operations initiatives as needed
• Respond to routine internal questions related to gift and data operations, escalating complex issues to the appropriate team member or manager
• Other related duties as assigned

Qualifications:

• Two or more years of experience in data entry, gift processing, records management, database administration support, advancement services, finance operations, or a related administrative/data operations role
• Strong attention to detail and ability to maintain accuracy while managing repetitive, deadline-driven processing work
• Proficiency with databases, spreadsheets, and shared documentation platforms; experience with Raiser's Edge NXT, Siriusware, Unit4, Omatic, or similar systems preferred
• Familiarity with Microsoft Copilot or other AI enabled tools
• Competence with Microsoft Office Suite
• Ability to follow documented procedures, identify exceptions, ask clear questions, and elevate issues appropriately
• Strong organizational skills, sound judgment, and ability to balance daily processing with cross-training and project-support assignments
• Clear, professional communication skills and ability to collaborate with internal partners across Institutional Advancement, Membership, Finance, and related teams
• Commitment to data quality, confidentiality, and continuous process improvement

Physical Demands & Work Environment:

This position primarily works in an office environment and uses a computer, keyboard, mouse, phone, and standard office equipment for extended periods. The employee is regularly required to sit, communicate, review information on a screen, type and handle documents. The employee may occasionally stand, walk, reach, lift and/or move office materials up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Full-time Monday through Friday 9am to 5pm onsite, standard NYBG business hours, with schedule adjustments as needed based on operational deadlines, coverage needs, and departmental priorities. Potential for a one remote day per week schedule after a six-month evaluation.

Salary: $55,000-$60,000

Benefits:

• 15 Vacation Days
• 13 Paid Holidays
• 12 Sick Days
• Health and Dental Insurance Coverage
• 401K
• Pension Plan

If you require an accommodation for any part of the application process, please notify the Human Resources department at [e-mail].

EOE