Data ITSM Analyst Intern - Summer 2027

Great American Insurance Group; Cincinnati (OH); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

Paid time off

401(k) with company match

Commuter benefits

Job summary

Great American Insurance Group is seeking a Data Analytics Intern for Summer 2027 in a hybrid role based in Cincinnati. The intern will analyze data, produce reports, and support teams with data-driven decisions while gaining exposure to ServiceNow, UC4, and Snowflake.

You will collaborate with team members, document processes, and present insights to stakeholders. The role requires in-office presence at least three days per week and supports growth in analytics and communication skills.

Qualifications

• Pursuing a degree in Data Analytics, Business, Information Technology, Computer Science, or related
• Graduation year 2029 or 2030
• Experience in data analytics or related field is a plus

Responsibilities

• Assist with data analysis and reporting using ServiceNow, UC4 and Snowflake
• Collaborate with team members to understand data requirements
• Help prioritize work focus based on data findings
• Document workflow processes and project progress
• Present findings and insights to stakeholders
• Participate in team meetings and discussions on data improvements
• Lead Change Advisory Board Meetings weekly (pCAB, dCAB)

Skills

Data analytics

Analytical thinking

Communication skills

Presentation skills

Team collaboration

Documentation

Education

Pursuing a degree in Data Analytics, Business, Information Technology, Computer Science, or related

Tools

Snowflake

ServiceNow

UC4

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American’s culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

The Data team within P&C IT Services is seeking an intern for the summer 2027.

Responsibilities:

• Assist with data analysis and reporting using a combination of ServiceNow, UC4 and Snowflake
• Collaborate with team members to gather and understand data requirements
• Help support teams prioritize work focus based on data findings
• Document workflow processes and project progress
• Present findings and insights to stakeholders
• Participate in team meetings and contribute to discussions on data improvements and opportunities for change
• Lead our Change Advisory Board Meetings weekly (pCAB, dCAB)

Requirements:

Ability to work in the office at minimum three days a week.

Education:

• Pursuing a degree in Data Analytics, Business, Information Technology, Computer Science, or related
• 2029 or 2030 graduation year

Experience/skills:

• Background in data analytics or a related field
• Experience with Snowflake is highly desirable
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Keen interest in learning and developing soft skills, such as presenting, collaborating, and documenting work
• Open to change and excited about improvement opportunities

Business Unit:

Property & Casualty IT Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

*Excludes seasonal employees and interns.