Data Integrity & Process Associate

Infosys BPM; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Infosys BPM in Reno, NV is seeking a Process Associate to execute transactions per guidelines and meet SLA targets. You will maintain records of agreements, orders, exceptions, and approvals, and handle customer communications in designated languages.

Responsibilities include reviewing and validating documents, processing bills, responding to inquiries, supporting daily operations, and escalating issues to meet client goals.

Qualifications

• High School diploma or GED required.
• 6 months of experience in the job description.

Responsibilities

• Review and validate documents, processing bills, analysis of data.
• Respond to complaints/queries by mail and interact with vendors for order management.
• Support your team in daily operations reviews and assist in escalation resolution to meet SLA targets within guidelines, policies, and Infosys norms.
• Deliver on new processes/approaches to meet client and internal goals.
• Adhere to Service Level Agreement compliance and Process compliance standards.
• Serve as backup support to others on the team.
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership.

Skills

Analytical thinking

Team player

Written & verbal communication

Customer focus

Willingness to learn

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Infosys BPM in Reno, NV is seeking a Process Associate to execute transactions per guidelines and meet SLA targets. You will maintain records of agreements, orders, exceptions, and approvals, and handle customer communications in designated languages.

Responsibilities include reviewing and validating documents, processing bills, responding to inquiries, supporting daily operations, and escalating issues to meet client goals.