Data Integration Specialist I

Vitu, Inc.; United States; Remote; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

HSA & FSA

Generous PTO

Pet Insurance

Retirement Plan

ID Theft Insurance

Life & Disability Insurance

Commuter Benefits

Accident & Hospital Insurance

Tuition Reimbursement

Job summary

Vitu is hiring a Data Integration Specialist I (Remote) to support customers via phone, email, and chat. You will assist with product features, services, and configuration issues, and may provide one-on-one training.

You will document inquiries and resolutions, coordinate with cross-functional teams, and perform quality checks on integrations. The role emphasizes an effortless customer experience, security procedures, and strong communication.

Qualifications

• High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone and email handling skills with active listening.
• Familiarity with CRM systems and practices preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, DMV, or dealership preferred.
• Technical support and basic coding knowledge experience preferred.
• Excel / Google / Visual Basic formula knowledge preferred.
• Understanding of data types (CSV, TSV, XML, XLS, XLSX).
• Critical thinking required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an effortless customer experience by asking questions and actively listening to understand issues.
• Provide support, solving standard and recurring issues with configuration or basic questions about the solution.
• May provide one-on-one training for new/existing customers as needed while working on support issues to drive satisfaction.
• Apply internal security tools/processes to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.
• Perform quality checks on new and existing solutions to validate outcomes.
• Document issues and partner with teams to resolve them.
• And additional needs as assigned by Management.

Skills

Customer support

Phone & email handling

CRM systems

Communication

Problem solving

Multitasking

Time management

Title/DMV knowledge

Technical support

Coding basics

Excel

Google Sheets

Visual Basic

Data formats (CSV/XML)

Critical thinking

Education

High school diploma or equivalent; Associate's or Bachelor's degree a plus

Tools

Excel

Google Sheets

Visual Basic

Job description

Data Integration Specialist I (Remote)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Integration Support Specialist I helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution. Performs regular quality checks to validate new / existing code is not breaking or hindering integration functions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
• Provide support, solving standard and recurring issues with the customer's configuration or answering basic questions about the solution.
• May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
• Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.
• Perform Quality checks on new and/or being-developed solutions to validate that solutions have the desired results
• Document Issues found and partner with Appropriate teams to resolve them.
• And additional needs as assigned by Management.

Qualifications and Experience

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone and email contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, DMV, or dealership preferred.
• Technical support and basic code knowledge experience is preferred.
• Excel / Google / Visual Basic formula knowledge preferred
• Understanding of data types (E.G., CSV, TSV, XML, XLS, XLSX, etc….)
• Critical thinking required.

Compensation

The hourly rate range for this position is: $24-27/hour

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.