Data & Insights Analyst II

Airlines Reporting Corporation (ARC); Tampa (FL); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Airlines Reporting Corporation (ARC) is seeking a Data & Insights Analyst II to independently own standard analyses, dashboards, recurring reporting, and sales operations support. You will translate business questions into analytical approaches, synthesize findings, and improve recurring metrics while maintaining CRM data integrity and collaborating with multiple ARC teams.

You will help ARC pay, revenue integrity, customer engagement, and executive teams by delivering dependable analysis and

Qualifications

• Bachelor's degree in business, analytics, economics, statistics, information systems, data science, finance, or related field
• 2-4 years' experience
• Working to strong proficiency in SQL, Snowflake, Tableau, and Excel
• CRM admin skills required; Salesforce Certified Administrator preferred
• Knowledge of airline or travel agency industries preferred

Responsibilities

• Own standard analysis end to end, including requirements gathering, data extraction, validation, dashboard/report development, synthesis of findings, and stakeholder follow-up
• Work with cross-functional teams to implement CRM solutions to meet the needs of the CE Team and enterprise
• Build and improve recurring dashboards, key performance indicator reporting, and standardized analyses that help stakeholders monitor performance and identify trends or issues. Routinely present results.
• Coordinate with Marketing and Product teams on CRM contact information, sales tracking, order processing, contracting and customer support. Resolve customer billing issues with Financial Services.

Skills

CRM administration

Data analysis

Stakeholder communication

Dashboarding

Education

Bachelor's degree in business/analytics/data science

Tools

SQL

Snowflake

Tableau

Excel

Salesforce

Job description

About The Role

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a talented Data & Insights Analyst II to join our team! In this role, you will independently own standard analysis, dashboards, recurring reporting, and sales operations support. You will support variety of teams including ARC Pay, Revenue Integrity, Customer Engagement (CE), People & Culture, and the Executive Team. The Data & Insights Analyst II will translate business questions into analytical approaches, synthesize findings, and improve recurring metrics and reporting processes. You'll be expected to provide dependable analysis and interpretation to business partners, expand functional and domain knowledge across ARC's products and teams. You will maintain integrity of customer relationship management tool (CRM) and sales opportunity data; coordinate with business technology departments to enhance CRM.

What You'll Get To Do

• Own standard analysis end to end, including requirements gathering, data extraction, validation, dashboard/report development, synthesis of findings, and stakeholder follow-up.
• Work with cross-functional teams to implement CRM solutions to meet the needs of the CE Team and enterprise.
• Build and improve recurring dashboards, key performance indicator reporting, and standardized analyses that help stakeholders monitor performance and identify trends or issues. Routinely present results.
• Coordinate with Marketing and Product teams on CRM contact information, sales tracking, order processing, contracting and customer support. Resolve customer billing issues with Financial Services.

You'll Bring These Qualifications

• Bachelor's degree in business, analytics, economics, statistics, information systems, data science, finance, or related field
• 2-4 years' experience
• Working to strong proficiency in SQL, Snowflake, Tableau, and Excel
• Ability to own routine analysis, dashboarding, and reporting end to end
• Strong quality assurance mindset and comfort improving metric logic and reporting processes
• CRM admin skills required; Salesforce Certified Administrator preferred
• Knowledge of airline or travel agency industries preferred

What We Can Offer You

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply