IT Technician

HOUSING WORKS INC; New York (NY); On-site; USD 36,368 - 37,057; Full time

Benefits offered by this job

PTO up to 30 days

Educational benefit

Job summary

Housing Works is seeking an IT Technician Level I in New York. The role requires knowledge of software, hardware, and networking, and involves on-site end-user support to boost productivity. You will liaise with Housing Works, Xerox and Comserv/BCMone, and other vendors to maintain and improve the IT environment.

Requirements include a Bachelor’s in computer science or related field. Professional IT certifications may be considered in lieu of a degree.

Qualifications

• Bachelor’s in computer science or related field.
• Professional IT Certifications may be considered in lieu of a degree.

Responsibilities

• Hardware upgrades and replacements.
• Windows refreshes.
• Asset collection and inventorying.
• Cable management and cleanup for server rooms and at end user desks.
• Escalation point for issues with managed server provider.
• Maintain e-waste inventory and disposal.
• Maintain server rooms and ventilation.
• Update technical documentation and provide user training.

Skills

Software knowledge

Hardware knowledge

Networking

Education

Bachelor's in computer science

Tools

SCCM

Intune

Job description

Compensation Range: $26.4/hr - $26.9/hr commensurate with experience

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. Acts as a liaison between Housing Works, Xerox and Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. Provide on-site support for end users to improve business productivity.

Responsibilities:

• • Hardware upgrades and replacements
  • Windows refreshes
  • Asset collection and inventorying
  • Cable management and cleanup for server rooms and at end user desks
• Acting as an escalation point for matters where our managed server provider requires hands-on or local support for troubleshooting
• Maintaining IT compliance by auditing users for Secure Print capabilities
• Preparing devices for deployment through a combination of SCCM, Intune, and other MDM software.
• Working with the rest of the team to ensure devices are assigned and tracked properly
• Maintaining e-waste inventory and ensuring it is disposed of properly.
• Maintaining server rooms at all locations and making sure they are clean and receiving proper ventilation
• Maintaining and updating technical documentation as we make changes to the environment and ensuring that users can refer to these for their benefit.
• Providing technical support or training to users.

Requirements:

• Bachelor’s in computer science or related field.
• Professional IT Certifications may be considered in lieu of a degree

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.