Data/Functional Analyst Support - Ditco

Alakaʻi Services and Poe'hana Group, Inc.; Honolulu (HI); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Alakaʻi Services and Poe'hana Group, Inc. is seeking an on-site Functional Analyst in Hawaii to analyze user needs, determine functional requirements, and allocate tasks with cross-functional teams.

You will identify resources and coordinate with agencies to ensure quality delivery. The role involves updating multiple telecom systems, processing service requests, maintaining contract documentation, and supporting contract administration.

Formación

• High School Diploma is required.
• Experience interpreting user needs and defining functional requirements.
• Ability to allocate functions and identify interdependencies between tasks.

Responsabilidades

• Support integration and coordination of tasks per agency requirements, including reporting and quality assurance
• Manage telecom data entry and updates in DITCO systems (TISPROD, COPS, DABBS, TIBI, FAMIS)
• Process service requests and orders (TSRs/TSOs) and validate entries in DISA systems
• Maintain contract documentation in EDMS and locate SOCNs as needed
• Update CSS/TSI database weekly and adjust COPS records as required
• Research and resolve billing issues with telecom providers
• Prepare and transmit telecom orders using IDEAS or legacy macros
• Support contract administration, closeouts, and FPDS-NG updates
• Coordinate with service providers and internal teams for network services
• Maintain accurate records across COPS, EDMS, and CSS systems

Educación

Associates or Bachelor's degree in Business, Information Systems, Computer Science, or a related field

Herramientas

IDEAS

TISPROD

XPTR

FAMIS

TSEAS

TIBI

DABBS

EDMS

DDOE

Descripción del empleo

This position is on-site Hawaii Location.

Job Purpose

The Functional Analyst will analyze user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task.

Duties and Responsibilities

The job duties and responsibilities include, but are not limited to the following:

• Support integration and coordination of tasks per agency requirements, including reporting and quality assurance
• Manage telecom data entry and updates in DITCO systems (TISPROD, COPS, DABBS, TIBI, FAMIS)
• Process service requests and orders (TSRs/TSOs) and validate entries in DISA systems
• Maintain contract documentation in EDMS and locate SOCNs as needed
• Update CSS/TSI database weekly and adjust COPS records as required
• Research and resolve billing issues with telecom providers
• Prepare and transmit telecom orders using IDEAS or legacy macros
• Support contract administration, closeouts, and FPDS-NG updates
• Coordinate with service providers and internal teams for network services
• Maintain accurate records across COPS, EDMS, and CSS systems

Minimum Education & Experience:

• High School Diploma

Preferred Skills, Knowledge, & Abilities:

• Associates or Bachelor's degree in Business, Information Systems, Computer Science, or a related field
• Software platforms: IDEAS, TISPROD, XPTR, FAMIS, TSEAS, TIBI, DABBS, EDMS, DDOE

Location: Onsite position at Ford Island, Hawaii