Technical Support and Training Specialist

Tactical Engineering and Analysis, Inc.; San Diego (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Tactical Engineering & Analysis, Inc. is seeking a Technical Support and Training Specialist to provide customer support for TDL products, assist with software testing, training, and installation. The role supports US Navy C4I capabilities and involves travel to field locations and customer sites worldwide.

Responsibilities include troubleshooting TDL systems, analyzing trouble reports, preparing training materials, and participating in project status meetings. A U.S.

Qualifications

• HS Diploma or GED required.
• CompTIA Security + Certification Preferred.

Responsibilities

• Provide customer technical support for Tactical Data Link (TDL) products and tools.
• Perform installation and software familiarization training at customer sites worldwide.
• Install and checkout software/hardware; develop/execute test plans.
• Develop training materials and deliver customer training on contracted products.
• Analyze TRs and reproduce issues in assigned labs.
• Support software testing; create test status reports and TRs for defects.

Skills

Troubleshooting

TDL Systems

C2P

LMMT

DLGW

LHS

STG

ADSI

JRE Gateway

TDL Protocols

TCP/IP

Ethernet

Word

Excel

PowerPoint

Education

High School Diploma or GED

CompTIA Security+ Certification

Job description

The Technical Support and Training Specialist will be responsible for providing customer technical support for TDL products developed at NIWC Pacific. They will play a supporting role in achieving the organizations goals by supporting software testing, training and installation. This position will directly impact the US Navy C4I capabilities through development of advanced TDL products.

Core Functions/Job Duties

• Provide customer technical support for Tactical Data Link (TDL) products, such as Test Tools, Monitoring and Management Tools, and Gateways.
• Perform installation and software familiarization training at customer sites world-wide.
• Performs software and/or hardware installation and checkout, assist with the development of installation, and checkout test plans and procedures.
• Assist with developing training materials and deliver customer training on contracted products.
• Analyze customer reported trouble reports (TR) for contracted systems. Perform testing at assigned labs to recreate customer issues.
• Support software testing of contracted products. Performs test execution in assigned labs, generate test status reports and submit Trouble Reports (TR) for software and/or hardware defects.
• Participate in project status meetings in support of contracted projects.
• Participate in the technical review process of documentation, including Software User Manuals, Software Version Descriptions, and Quick Reference Guides.

Basic Skills

• Troubleshooting
• TDL Systems, radios, and test equipment; Command and Control Processer (C2P), Link Monitoring and Management Tool (LMMT), Data Link Gateway (DLGW), Link Host Simulator (LHS), SIMPLE TADIL Generator (STG), Air Defense Systems Integrator (ADSI) and Joint Range Extension (JRE) Gateway.
• TDL protocols, message standards, network design, and interfaces
• Computer network protocols and interfaces including TCP/IP and Ethernet
• Computer-based business tools (including but not limited to Microsoft Word, Excel, and Power Point).

EDUCATION

HS Diploma or GED required

CompTIA Security + Certification Preferred

PAY RANGE

$100,000.00 to $125,000.00 annually, DOE

Physical Requirements

• Ability to deliver equipment to field locations
• May be expected to lift up to 25 lbs
• 25% Travel land and air travel expected CONUS and OCONUS.
• Boarding a shipboard vessel required
• Frequent use of keyboard and typing
• Frequent sitting and standing

WORK SCHEDULE

9/80

Must have ability to work within company and customer schedule requirements which may vary depending on criticality and necessity of a given task.

The ability to work non-standard work hours and schedules in support of project requirements

U.s. Citizenship Is Required

SECURITY CLEARANCE

Candidates must have an active clearance OR the ability to obtain a US Government security clearance and will be subject to a US security background investigation (i.e. favorable background investigation / credit score). Additional eligibility requirements for access to various levels of classified information may also be required. An active security clearance is highly desirable.

Tactical Engineering & Analysis, Inc. is an Equal Employment Opportunity/Minority/Female/Disability/Protected Veteran Employer

Salary: $100000 - $125000 per year