Data Entry Representative ($23/hour - 2nd Shift)

Byrne Dairy; City of Syracuse (NY); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Annual salary increases and bonuses

Medical, Dental, Vision, and 401k

Paid vacation and sick time

Wellness program and wellness days off

Internal advancement opportunities

Job summary

Rapid Response Monitoring seeks a Data Entry Representative to handle inbound client inquiries by phone, email, and fax, and to enter and verify contract data in our on-site Syracuse, NY database. The role emphasizes accuracy, attention to detail, and responsive service to protect customers' properties and families.

You will work within the Data Entry Team, processing requests that range from simple address changes to more complex contract updates, ensuring compliance and timely processing.

Qualifications

• High School diploma required.
• Attention to detail and ability to stay focused on tasks.
• Basic computer and typing skills required.
• Good written and verbal communication, especially on the phone.
• Some positions require screening for DoD security clearance.

Responsibilities

• Receive inquiries from clients via phone, email, and fax.
• Triage and field questions from clients.
• Input contract information in our database.
• Implement client account transfers and verify changes.
• Ensure all client account entries adhere to jurisdictional regulations.
• Provide team members with proofreading, scanning, mailing, and other administrative support.

Skills

Attention to detail

Phone communication

Typing speed

Basic computer skills

Education

High School diploma

Associate’s degree or military experience

Job description

Location

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Hours

Evening

Role Summary

As a Data Entry Representative at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more.

The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.

Starting Pay Rate

$23.00 Per Hour (not including shift differentials)

Shift Differentials

Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.

• For hours worked between Monday – Friday 6:01am 4:59pm, $21 per hour (standard pay rate)
• For hours worked between 5:00pm and 9:00pm, +$0.50 per hour
• For hours worked between 9:01pm and 6:00am, +$1.00 per hour
• For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour

Start dates Available

Start your 4-week training on one of the dates below:

• July 27, 2026 (8:00am - 4:30pm)
• August 18, 2026 (8:00am - 4:30pm)

Responsibilities Include

• Receive inquiries from clients via phone, email, and fax
• Triage and field questions from clients
• Input contract information in our database
• Implement client account transfers and verify changes
• Ensure all client account entries adhere to jurisdictional regulations
• Provide team members with proofreading, scanning, mailing, and other administrative support

Summary: Each day, you’ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients’ needs are met with accuracy and efficiency.

Qualifications

• High School diploma required, Associate’s or equivalent military experience preferred
• Attention to detail, with an ability to stay focused on assigned tasks
• Basic computer and typing skills
• Good communication - written and verbal, particularly on the phone
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance
• Successfully clear drug screen and background check to meet industry and security licensing requirements
• Data Entry experience is preferred.

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid vacation and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.