Data Entry Operator

Faerbers Bee Window; Fishers (IN); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid schedule

Medical Insurance

Vision Insurance

Job summary

Bee Window in Fishers, IN is seeking a Data Entry Operator to safeguard the accuracy, completeness, and usability of customer and lead information across our database. You will manage inquiries and appointments between the Call Center, Marketing, and partners, ensuring records are reliable for sound decisions.

Reporting to the Senior Manager, Business Operations, you will handle inbound calls, protect confidential information, and identify improvements to data-entry workflows.

Qualifications

• 1–2 years Data Entry experience in CRM or similar database system.
• Typing speed of 60 wpm with high accuracy.
• Proficient with Microsoft Excel, Word, Outlook; adaptable to new platforms.

Responsibilities

• Manage data flow through Data Entry mailbox and triage requests.
• Enter and update inquiries, appointments, and records in CRM daily.
• Reconcilie data across systems and correct discrepancies at source.
• Handle inbound calls and set appointments with homeowners.
• Produce reliable reports and key metrics for leadership.

Skills

Data entry

CRM experience

Typing speed

Attention to detail

Analytical

Communication

Organizational skills

Tools

MarketSharp CRM

RingCentral

Excel

Word

Outlook

Job description

Take Your Career to the Next Level with Bee Window!

Company Overview: Bee Window is Indiana's leading residential window and door installation company, with a dominant statewide presence built over 42 years. Headquartered in Indianapolis, the company has grown into ametricsdriven,full serviceoperation known for white glove installation and a relentless commitment to quality. Bee Window hasmaintaineda small company feel where employees see the full picture, contribute across functions, and have real opportunities to make an impact.Bee is a partner in the Mosaic Service Partners community with access toexpertise, investment, and resources needed to keep raising the bar for homeowners across our market.If you want to be part of a company with a proventrack record, serious momentum, and the backing to scale, this is it.

Role Overview:

The Data EntryOperator safeguardsthe accuracy, completeness, and usability of customer and lead information across Bee Window's database. This role manages the flow of inquiries and appointments between the Call Center, Marketing, and other business partners, reconciling records and resolving discrepancies so the business runs on data it can trust. By producing reliable records and key metrics, the Data Entry Operator enables sound business decisions andtimelyoperational follow-through.

This role reports directly to the Senior Manager, BusinessOperationsand partners daily with the Call Center, Marketing, and Outside Sales teams, along with external lead vendors and partners. The Data Entry Operator also handles inbound customer calls, protects confidential information, and continuously looks for ways to improve data entry processes, systems, and workload efficiency.

Responsibilities:

• Manage the flow of information through the Data Entry mailbox, triaging incomingrequestsand ensuring each one is completed accurately and on time.
• Enter and update new inquiries, appointments, and customer records inMarketSharp(CRM) on a daily basis.
• Reconcile data across systems and sources, investigating discrepancies and correcting records at the source.
• Investigate lead ownership when the source is unclear, working with internal teams and external vendors or partners to verify and confirm.
• Answer inbound calls professionally, building trust and rapport with homeowners and setting appointments whereappropriate.
• Conduct comprehensive audits toidentifydiscrepancies, recommend corrective actions, and prevent repeat errors.
• Scan, enter, and update historical customer records, including backlogged and legacy jobs.
• Support project work tied to new data, historical data cleanup, and recurring reporting.
• Produce andmaintainaccuratereporting and key metrics that leadership relies on to run the business.
• Adhere to data confidentiality and security protocols at all times.
• Identifyand recommend improvements to data entry processes, systems, and overall workload efficiency.

Role Requirements:

• Minimum of 1 to 2 years of data entry experience, including hands-on work in a CRM or comparable database system.
• Average typing speed of 60 words per minute with a high degree of accuracy.
• Proficient in Microsoft Excel, Word, and Outlook; able to learn and adapt to new platforms (MarketSharpand RingCentral experience is a plus but notrequired).
• Exceptional attention to detail with a perfectionist's standard for accuracy and completeness.
• Strong analytical andproblem solvingskills, with the ability to investigate conflicting information and reconcile records across multiple sources.
• Professional written and verbal communication skills, including the ability to explain a data issue clearly to someone unfamiliar with the system.
• Strong organizational skills with the ability to prioritize competing deadlines independently without letting routine maintenanceslip.
• Comfortable with change and continuous process improvement; works well as part of a team and equally well independently.

Logistics:

• Reports to the Senior Manager, Business Operations.
• Hybrid schedulebasedin Fishers, IN, with 2 days per week in office.
• The standard shift is 9:30-5:30 M-Th, 8:30-4:30p F
• Availability to work some evenings until 7:00 PM isrequired.
• Compensation: $20.00/hour plus a $10 bonus for each sale generated from an appointment set.
• Medical Insurance
• Vision Insurance