Data Entry / Customer Service

Lofton Staffing Services; Geismar (LA); On-site; USD 32,000 - 41,000; Full time

Job summary

Lofton Staffing Services seeks a Terminal Operations Specialist to support daily terminal activities, with emphasis on customer service and logistics in a fast-paced setting.

The role involves data entry, inventory management, and problem-solving, using the Galahad Bulk inventory system, with opportunities to advance to senior roles. Training and scheduling align with operations teams.

Qualifications

• 3-5 years of prior experience in customer service (Liquids operations preferred).
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize competing demands.
• Basic math and problem-solving skills.
• Strong computer skills and the ability to learn new systems.
• Ability to maintain accurate records and documentation.
• Professionalism and good judgment when dealing with customers and business partners.
• Ability to follow instructions, safety procedures, and security requirements.
• Ability to work independently while also being a strong team player.
• Flexibility to work scheduled shifts, overtime, holidays, and on-call weekend rotation.

Responsibilities

• Process receipts, work orders, shipment documents, scale tickets, and operational reports.
• Coordinate schedules with the operations team.
• Maintain accurate inventory records and make adjustments; communicate with customers regarding orders and shipments.
• Respond to customer questions and resolve issues professionally.
• Communicate with carriers, surveyors, and other business partners.
• Enter and maintain information in the Galahad Bulk inventory system.
• Prepare required reports and assist with month-end closing activities.
• Provide accurate information needed for billing.
• Maintain organized and accurate records and files.
• Follow all company security, safety, and compliance procedures; participate in safety meetings.
• Assist management with additional duties and projects as needed.

Skills

Customer service

Logistics

Data entry

Problem solving

Attention to detail

Multitasking

Tools

Galahad Bulk inventory system

SAP

Microsoft Office

Job description

$23/hour to start | $25/hour once permanent | Potential to advance to $30/hour within 9–12 months

Are you organized, detail-oriented, and good at working with customers and coordinating multiple priorities? Do you enjoy a fast-paced environment where no two days are exactly the same?

Our client is seeking aTerminal Operations Specialist to join their team and support the day-to-day operations of a busy bulk terminal. This is an excellent opportunity for someone who enjoyscustomer service, logistics, data entry, and problem-solving and is looking for a company where they can grow.

Why Consider This Opportunity?

• $23/hour as a temporary employee
• $25/hour once offered a permanent position
• Opportunity to advance to aSenior CSR position paying $30/hour after approximately 9–12 months, based on performance and business needs
• Monday–Friday, 11:00 AM–7:00 PM
• On-call responsibilityevery 4th weekend
• Opportunity to build experience interminal operations, logistics, customer service, inventory, and transportation
• Work with customers, carriers, operations personnel, and internal teams

What You'll Do

As a Terminal Operations Specialist, you will play an important role in keeping terminal operations running smoothly. Your responsibilities will include:

• Process receipts, work orders, shipment documents, scale tickets, and operational reports
• Coordinate schedules with the operations team
• Maintain accurate inventory records and make adjustments when neededCommunicate with customers regarding orders, inventory levels, shipment status, and discrepancies
• Respond to customer questions and resolve issues professionally and efficiently
• Communicate with carriers, surveyors, and other business partners
• Enter and maintain information in theGalahad Bulk inventory system
• Prepare required reports and assist with month-end closing activities
• Provide accurate information needed for billing
• Maintain organized and accurate records and files
• Follow all company security, safety, and compliance procedures
• Participate in required safety meetings
• Assist management with additional duties and projects as needed

What We're Looking For

The ideal candidate is someone who isreliable, professional, organized, and comfortable managing multiple priorities. You should be able to communicate effectively with customers and coworkers while maintaining accuracy in a fast-paced environment.

We're looking for someone who has:

• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask and prioritize competing demands
• Basic math and problem-solving skills
• Strong computer skills and the ability to learn new systems
• Ability to maintain accurate records and documentation
• Professionalism and good judgment when dealing with customers and business partners
• Ability to follow instructions, safety procedures, and security requirements
• Ability to work independently while also being a strong team player
• Flexibility to work scheduled shifts, overtime, holidays, and the required on-call weekend rotation

Schedule & Compensation

Pay:
$23/hour – Temporary
$25/hour – Upon being hired permanently
$30/hour – Potential Senior CSR opportunity after approximately 9–12 months, based on performance and business needs

Requirements:

3-5 years of prior experience in customer service. (Liquids operations preferred)

Prior experience with SAP. Proficient in Microsoft applications (Explorer, Outlook, Office, Excel, Word, and PowerPoint ).