Data Entry & Credit Resolution Specialist - Hybrid

Home Depot; Honolulu (HI); Hybrid; USD 27,552 - 30,307; Full time

Job summary

Home Depot in Honolulu, HI seeks a Write-Off/Data Entry Specialist to manage adjustments to erroneous charges, apply credits, and reconcile accounts with precision.

You will create and maintain spreadsheets, process credits to customer accounts, support back-office billing tasks, and collaborate across teams to resolve discrepancies, with a potential hybrid work arrangement after six months.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Experience in customer service, billing, or back-office roles preferred.
• Strong attention to detail and accuracy in data entry and financial transactions.
• Proficiency with Microsoft Excel for spreadsheet creation and data management.

Responsibilities

• Write-Off Processing: adjust erroneous charges, apply credits, and reconcile accounts or credit notes according to procedures.
• Spreadsheet Creation: create and maintain spreadsheets to track write-off activities and financial records.
• Credit Application: apply credits to customer accounts accurately and efficiently.
• Back Office Support: assist back-office with billing tasks, data entry, and administrative duties.
• Research: investigate discrepancies or issues related to write-offs for accurate reporting.
• Adaptability: adjust to changing processes, systems, and procedures with a positive attitude.
• Collaboration: share knowledge with team members to foster a collaborative environment.
• Customer Service: provide internal support to colleagues in a timely, professional manner.
• Microsoft Office Skills: use Excel to perform data entry, create spreadsheets, and generate reports.

Skills

Excel

Data entry

Attention to detail

Organizational skills

Communication skills

Adaptability

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Home Depot in Honolulu, HI seeks a Write-Off/Data Entry Specialist to manage adjustments to erroneous charges, apply credits, and reconcile accounts with precision.

You will create and maintain spreadsheets, process credits to customer accounts, support back-office billing tasks, and collaborate across teams to resolve discrepancies, with a potential hybrid work arrangement after six months.