Data Entry Clerk II

Jp Logistics; Lincoln (MA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid federal holidays

Paid vacation

Paid sick leave

401k

Military leave

Bereavement

Job summary

JP Logistics & Consulting LLC (JPLC) located at Hanscom AFB, MA, is hiring a full-time Data Entry Clerk II to support the Military & Family Readiness Center front desk and data operations.

The role requires inputting data into AFFIRST and DOD TAP systems, handling visitor reception, and coordinating class schedules, with a focus on accuracy and customer service.

Qualifications

• Proficient in MS Office Suite and Windows.
• Excellent customer service and communication in a professional environment.
• One year of customer service experience.
• Basic understanding of military protocols and family systems in a military setting.
• Business casual attire as required.

Responsibilities

• Provide front desk reception and greet visitors efficiently.
• Input data into AFFIRST and DOD TAP systems.
• Schedule clients for M&FRC classes and provide clear information.
• Maintain front desk appearance and assist staff as needed.
• Receive calls and direct clients to the appropriate staff.
• Generate monthly client usage reports per management format.

Skills

MS Office Suite

Customer service

Communication skills

Military protocol knowledge

Business casual attire

Tools

MS Word

MS Excel

MS PowerPoint

MS Windows

Job description

JP Logistics & Consulting LLC (JPLC) is looking for a full-time, talented Data Entry Clerk II to work in a unique and dynamic environment. This position supports the 66 FSS/FSH MILITARY & FAMILY READINESS CENTER FRONT DESK/DATA.

Location: Hanscom AFB, Massachusetts

Job Start Date: September 30, 2026

Hours of Operation: 08:00- 16:00 except Federal Holidays

Salary: $ 22.94 per hour (SCA)

Scope: Possess a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. Strong working knowledge of web-based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products. Must be familiar with standard concepts, including prior customer service experience of a minimum of 12 months, practices, and procedures within a customer support and business environment. Possess the ability to rely on experience and judgment to plan and accomplish goals in a timely manner. Ability to take task direction and training from Government personnel. Provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required. Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.

Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services. Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.

Ability to input all TAP data and resources in the AFFIRST to include, but not limited to, scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.

Maintain the appearance of the Front Desk and align chairs, materials, publications, and resources daily and report inoperable equipment to M&FRC management. The contractor shall take out personal trash and will be asked to conduct minimal vacuuming along with dusting furniture to maintain Air Force standard appearances. Ensure all clients completely sign in and generate a monthly client usage report in the format established by M&FRC management.

Qualifications:

• Must be proficient in applying and troubleshooting Microsoft Office Suite applications, including MS Windows, MS Word, MS Excel, MS PowerPoint.
• Must exhibit excellent customer service and communication skills are required in the professional environment of the M&FRC.
• One year’s experience working in customer service is required.
• Have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and possess the ability to communicate and work effectively with a diverse population.
• Expected to dress in appropriate business casual attire.

Requirements:

• Must be a U.S. citizen.
• Must possess excellent verbal and written communication skills.
• Must be able to speak fluent English.
• Possess a valid driver's license.
• Must obtain a favorable, trustworthy determination.
• Pass pre-employment drug testing.
• Must be Flexible.

Benefits:

• Medical, Dental, and Vision
• Short- and Long-Term Disability
• Life and AD&D Insurance
• 1 1 Paid Federal Holidays
• Paid Vacation
• Paid Sick
• Health & Welfare (H&W)
• Medical Stipend
• 401k
• Jury duty
• Military leave
• Bereavement