Data Entry Clerk

Winston-Salem State University

Winston-Salem (NC)

On-site

USD 34,000 - 54,000

Full time

13 hours ago

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Job summary

Winston-Salem State University (WSSU) seeks a Data Entry Clerk for the Office of Admissions to process documents, inquiries, and credentials for prospective students. The role emphasizes accuracy, timeliness, and excellent customer service in a fast-paced environment.

You will handle admissions documents, answer questions, and ensure data integrity while adhering to FERPA and university data standards. The position is a permanent full-time role based in Winston-Salem.

Qualifications

Strong MS Office, Excel skills
Experience in higher education administration or customer relationship management
Attention to detail and ability to manage high-volume data entry with precision
Proficiency in data entry processes and documentation handling

Responsibilities

Process application documents, telephone inquiries, email requests, and other recruitment/document entries into the prospective student database.
Serve as a point of contact for the Office of Admissions, providing customer service to students, families, and staff.
Provide guidance on admissions policies and answer inquiries from prospective students.
Coordinate and process admissions documents and process web applications to completion for review.
Process new student credentials for admissions and ensure accuracy, completeness, and timeliness of processing.
Identify and resolve discrepancies in applicant records (missing documents, duplicates, incorrect data).
Determine corrective actions and follow established procedures to resolve issues.
Adhere to WSSU Data Standards Check and FERPA rules and regulations.

Skills

MS Office

Excel

Customer Service

Data Entry

Education

High school diploma or equivalent

Job description

Please see Special Instructions for more details.

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Classification Information

Position Classification Title

Position Classification Title Administrative Support Associate

FLSA

FLSA Non-Exempt

Position Class

Position Class 10421

Position Overview

Join the Ramily!

Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

The Office of Admissions at Winston-Salem State University ( WSSU ) is seeking a Data Entry Clerk to join their team! Are you passionate about providing top-notch customer service and excel in managing documents and data? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join our team at WSSU as a Data Entry Clerk for the Office of Admissions!

Key Responsibilities of the Data Entry Clerk:

Process application documents, telephone inquiries, email requests, and other recruitment/application documents into the prospective student database.
Serve as a point of contact for the Office of Admissions, providing exceptional customer service by assisting students, families, and staff with questions, concerns, and application-related needs.
Provide answers and guidance to internal and external staff, answer inquiries from prospective students and families regarding current admissions policies
Coordinate and process admissions documents.
Process web applications to completion for review.
Process new student credentials for admissions.
Ensure the accuracy, completeness, and timeliness of application processing.
Identify and resolve discrepancies in applicant records, such as missing documents, duplicate records, or incorrect data entries.
Determine appropriate corrective actions, and follow established procedures to resolve issues efficiently.
Adhere to WSSU Data Standards Check for minimum course requirements.
Adhere to all FERPA rules and regulations.

Primary Function of Organizational Unit

The primary function of the Office of Admissions is to achieve and maintain the optimum recruitment rates for the University. In conjunction with this function, the Office of Admissions develops programs that will market the University and provide access to qualified candidates. Also, it is the goal of the department to enroll students with a profile that equips them to meet the challenges of the University.

Position Information

Position Number

Position Number 060121

Competency Level Journey

Working Position Title

Working Position Title Data Entry Clerk

Building and Room No.

Anderson Center 137

Work Hours: From [time] to [time] on [days] of [week]

Work Hours: From [time] to [time] on [days] of [week] 9am to 6pm Monday through Friday, with occasional evening and weekend hours to include Saturdays and Sundays

Hours per week 40

Months per year

Months per year 12

Appointment Type

Appointment Type Permanent Full-Time

If Time Limited.

If Time Limited. No

Appointment Length. 12

DHR Assigned Fields

FTE

FTE 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies Not Mandatory

Position required to work On-Call/Emergency Callback

Position required to work On-Call/Emergency Callback No

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Years Experience, Skills, Training, Education

Admissions Knowledge: Familiarity with undergraduate, transfer, or special student application processes.
Technical Proficiency: Strong MS Office, Excel skills
Administrative Experience: Experience in higher education administration or customer relationship management
Attention to Detail: Ability to manage high-volume data entry with precision, such as processing transcripts, test scores, or application documents.

Required License or Certification

Valid US Driver's License

Valid US Driver's License No

Commercial Driver's License Required

Commercial Driver's License Required No

Physical Required

Physical Required No

List any other medical/drug tests required

Posting Number

Posting Number SPA01056P

Internal Posting Only

Internal Posting Only No

Time Limited Position

Time Limited Position No

State Salary Range

State Salary Range $33,540 - $54,455

Internal Salary Range

Internal Salary Range $33,540 - $40,031

Open Date

Open Date 08/25/2026

Close Date

Close Date 09/14/2026

Open Until Filled No

Special Instructions Summary

Key Responsibilities and Related Competencies

Competency

Competency Coordination – Operations