Data-Driven Tech Support & Data Collection Specialist

IMCS Group; Philadelphia (Philadelphia County); On-site; USD 33,000 - 41,000; Full time

Job summary

IMCS Group in Philadelphia, PA seeks a Data Collection Operator to deliver accurate data collection and processing in line with SOPs. The role requires attention to detail, professionalism, and solid troubleshooting skills to support fast-paced study operations.

You will handle data accuracy, coordinate participant transitions, and document activities while collaborating with team leads and client stakeholders. Strong reliability and Mac OS experience are preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service, operations, technical support, data collection, or a related field.
• Experience diagnosing and resolving software and hardware issues.
• Ability to work independently while maintaining high productivity.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to follow written procedures and work instructions consistently.

Responsibilities

• Conduct data collection activities according to SOPs and quality standards.
• Ensure all participant interactions are professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Follow security, privacy, and confidentiality requirements for sensitive data.
• Monitor participant schedules and support efficient transitions to maintain throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and findings.
• Support continuous improvement and provide process feedback.
• Complete all required compliance and training on time.
• Collaborate with team members, Shift Leads, and client stakeholders.

Skills

Customer service

Operations

Technical troubleshooting

Data collection

Independent work

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Tools

Mac OS

Job description

IMCS Group in Philadelphia, PA seeks a Data Collection Operator to deliver accurate data collection and processing in line with SOPs. The role requires attention to detail, professionalism, and solid troubleshooting skills to support fast-paced study operations.

You will handle data accuracy, coordinate participant transitions, and document activities while collaborating with team leads and client stakeholders. Strong reliability and Mac OS experience are preferred.