Data-Driven Student Services Lead

NU USA Northeastern University; Boston (MA); On-site; USD 54,000 - 76,000; Full time

Job summary

Northeastern University in Boston seeks a Student Services and Data Manager to support the Co-op program, coordinate data reporting, and guide employer partners through hiring. You will interface with students, faculty, and leadership to ensure smooth operations.

The role includes maintaining databases like Banner, Salesforce, and Symplicity, developing surveys, and producing communications for students and employers.

Qualifications

• Must demonstrate strong organizational and time management skills, including attention to detail and the ability to manage multiple projects and complete tasks for several different constituents.
• Problem solving and troubleshooting, with a high level of proficiency with technology including Excel (complex formulas and logic).
• Basic knowledge of SQL is a plus.
• Excellent verbal and written communication skills are expected.
• Proven success working both independently and as a member of a team in a fast-paced and diverse environment is preferred.
• Knowledge and skills are normally acquired through the completion of a Bachelor's degree, with interest in pursuing an advanced degree program related to data science or data analytics preferred.
• A minimum of three years of relevant professional experience in an academic or business environment.

Responsibilities

• Data and Operations Support Compile and analyze data/information and develop advanced data reports to evaluate student hiring, events, etc.
• Manage work-study programs; effectively delegate projects and ensure completion to meet deadlines.
• Coordinate efforts to uphold the completeness and integrity of data in various co-op systems.
• Serve as liaison with central co-op technology team.
• Maintain relevant student and co-op databases including Banner, SalesForce, and Symplicity.
• Develop and administer surveys, update/manage content on co-op websites and LinkedIn group(s).
• Develop communication materials for students and employers.

Skills

Organizational skills

Time management

Analytical thinking

Excel proficiency

SQL basics

Education

Bachelor's degree

Job description

Northeastern University in Boston seeks a Student Services and Data Manager to support the Co-op program, coordinate data reporting, and guide employer partners through hiring. You will interface with students, faculty, and leadership to ensure smooth operations.

The role includes maintaining databases like Banner, Salesforce, and Symplicity, developing surveys, and producing communications for students and employers.