Data-Driven Fraud & Revenue Protection Analyst

Tidal Wave Auto Spa; Thomaston (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Health, dental, and vision

401(K)

Life insurance

Disability insurance

Company holidays

Job summary

Tidal Wave Auto Spa is seeking a detail-oriented Fraud Analyst & Revenue Protection Specialist to safeguard company revenue and operational integrity. You will monitor fraud activity, investigate issues, and provide actionable insights to leadership.

Responsibilities include reporting, data analysis with tools like Power BI and QuickBase, and improving systems and processes. The role requires strong analytical, communication, and cross-functional collaboration skills in a fast-paced environment.

Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Experience working with data analysis tools (e.g., Power BI, Excel, QuickBase or similar systems)
• Ability to interpret complex datasets and translate findings into actionable insights
• Experience in fraud analysis, auditing, loss prevention, or revenue protection preferred
• Strong organizational and time management skills
• Excellent written and verbal communication skills

Responsibilities

• Monitor and analyze fraud-related activity, including refunds, discounts, cancellations, and sales anomalies.
• Conduct in-depth investigations across multiple systems to identify suspicious behavior and compliance gaps.
• Compile clear, data-driven reports that support leadership decision-making and policy enforcement.
• Identify trends, risks, and patterns to proactively mitigate fraud and protect revenue.
• Partner with leadership and HR to escal…?
• Utilize tools such as Power BI and QuickBase to extract, analyze, and interpret large datasets.
• Generate and maintain reports related to refunds, commissions, churn, and comp activity.
• Perform data validation across multiple systems to ensure accuracy and consistency.
• Create summaries and dashboards highlighting key insights, performance gaps, and opportunities.
• Conduct detailed transaction-level research, including payment validation, account activity, and employee involvement.
• Review system records to ensure proper procedures are followed and document any discrepancies.
• Evaluate operational behaviors to distinguish between fraud risks and training opportunities.
• Support compliance efforts by documenting findings and maintaining audit-ready records.
• Contribute to the development and refinement of operational reporting tools and dashboards.
• Provide feedback on POS systems and internal tools to improve usability and real-world functionality.
• Help streamline reporting processes through automation, standardization, and best practices.

Skills

Analytical thinking

Attention to detail

Data analysis

Communication skills

Cross-functional collaboration

Tools

Power BI

Excel

QuickBase

Job description

Tidal Wave Auto Spa is seeking a detail-oriented Fraud Analyst & Revenue Protection Specialist to safeguard company revenue and operational integrity. You will monitor fraud activity, investigate issues, and provide actionable insights to leadership.

Responsibilities include reporting, data analysis with tools like Power BI and QuickBase, and improving systems and processes. The role requires strong analytical, communication, and cross-functional collaboration skills in a fast-paced environment.