Data-Driven CX Engagement Manager

Mississippi Power Co; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Georgia Power is seeking a Business Engagement Manager within its Customer Experience organization to drive data-driven decision making and partner with CX units to unlock data value.

You will gather client pain points, document goals, and connect business needs to analytic solutions, processes, and data stewardship initiatives. The role emphasizes cross-functional leadership, data literacy, and collaboration with analytics teams to improve customer experience and operational efficiency.

Qualifications

• 5+ years of experience in or supporting a CX/related enterprise context.
• Ability to capture detailed business requirements and translate to technical solutions.
• Solid understanding of data analytics concepts and technologies.
• Proven cross-functional leadership and collaboration skills.
• Strong analytical and problem-solving capabilities for data-driven decisions.
• Ability to guide others while delivering hands-on contributions.
• Excellent verbal and written communication, with non-technical stakeholders.
• Customer-centric collaboration and experience in utilities or regulated industries could help.

Responsibilities

• Identify client pain points and document goals, aligning data/analytic solutions to business needs.
• Deep dive into processes and data to derive efficiencies and customer experience improvements.
• Collaborate with analytics teams to address needs and deliver solutions.
• Manage stakeholder expectations and communicate progress with dashboards and reports.
• Build and prioritize a backlog of client needs to maximize CX value.
• Lead and socialize client needs to leadership and cross-functional partners.

Skills

CX experience

Requirements gathering

Analytics knowledge

Leadership

Analytical skills

Player-coach

Communication

Customer-centric

Utility experience

Regulated industry

Education

Bachelor’s Degree

Master’s Degree

Job description

Georgia Power is seeking a Business Engagement Manager within its Customer Experience organization to drive data-driven decision making and partner with CX units to unlock data value.

You will gather client pain points, document goals, and connect business needs to analytic solutions, processes, and data stewardship initiatives. The role emphasizes cross-functional leadership, data literacy, and collaboration with analytics teams to improve customer experience and operational efficiency.