Data-Driven Customer Service & Analytics Specialist

Assa Abloy Ab; Cypress, Northern (CA, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Annual leave

Extensive career development

Job summary

HID Global in Cypress, CA is seeking a Customer Service Associate to support daily customer service activities, manage orders, and coordinate with Sales, Operations, Planning and Logistics to ensure on-time delivery.

The ideal candidate has 4+ years in customer service or related roles, strong analytical skills, and proficiency with Excel and ERP systems. This hybrid role offers a competitive salary and career development opportunities.

Qualifications

• 4+ years of experience in Customer Service, Operations, Order Management, Business Analysis, or related functions.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Experience with ERP systems; Power BI experience preferred.

Responsibilities

• Support daily customer service activities, including order management and issue resolution.
• Develop and maintain reports and dashboards to track customer service performance.
• Collaborate with Sales, Operations, Planning and Logistics to resolve issues and improve service levels.
• Monitor KPIs such as order backlog, on-time delivery, and customer satisfaction.

Skills

Customer service

Operations

Order management

Business analysis

Data analysis

Education

Bachelor's degree in Business Administration or related field

Tools

Power BI

Excel

Oracle ERP

Job description

HID Global in Cypress, CA is seeking a Customer Service Associate to support daily customer service activities, manage orders, and coordinate with Sales, Operations, Planning and Logistics to ensure on-time delivery.

The ideal candidate has 4+ years in customer service or related roles, strong analytical skills, and proficiency with Excel and ERP systems. This hybrid role offers a competitive salary and career development opportunities.