Data-Driven Call Center Manager

arrowexterminators; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Arrow Exterminators in Atlanta, GA is seeking an experienced Call Center Manager to lead our customer support operations and elevate the customer experience. You will guide and develop the team, set expectations, and ensure timely, effective assistance across all channels.

This role requires data-driven leadership, KPI tracking, cross-functional collaboration, and a commitment to a culture of ownership, accountability, and exceptional service.

Qualifications

• 3–5 years of call center management experience.
• Experience coaching and developing a customer support team.
• Strong knowledge of call center operations and performance management.
• Experience identifying, creating, tracking, and reporting KPIs.
• Excellent communication and cross-department relationship skills.

Responsibilities

• Lead, mentor, and develop a high-performing customer support team.
• Provide ongoing coaching and performance feedback.
• Oversee daily ops to meet service and performance goals.
• Establish and track KPIs aligned to org goals.
• Analyze data to identify improvement opportunities and action plans.
• Resolve escalated customer concerns and coach staff through challenges.

Skills

Leadership

Coaching

Data analysis

Excel

Performance management

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Call center software

CRM systems

Job description

Arrow Exterminators in Atlanta, GA is seeking an experienced Call Center Manager to lead our customer support operations and elevate the customer experience. You will guide and develop the team, set expectations, and ensure timely, effective assistance across all channels.

This role requires data-driven leadership, KPI tracking, cross-functional collaboration, and a commitment to a culture of ownership, accountability, and exceptional service.